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Contact SFU U-Pass BC office

SFU U-Pass BC office

Email: upass@sfu.ca
Phone: 778.782.6930 
Fax: 778.782.4263

Phones/LiveHelp hours of operation

Registrar & Information Services

  • For all general Inquiries
10 AM - 12:30 PM; 1:30 - 3:30 PM

Financial Aid and Awards

  • For all inquiries related to scholarships, awards,
    work study, bursaries and student loans
10 AM - 12:30 PM; 1:30 - 3:30 PM

Undergraduate Admissions

  • For inquiries related to your application to SFU
Wednesdays, 10:30 AM - 12:30 PM*

Undergraduate Records

  • For current students and alumni
  • For inquiries related to your student record
    and official documentation
Mondays, 1:30 - 3:30 PM
Tuesdays, 1:30 - 3:30 PM
Wednesdays, 10:00 AM - 12:00 PM
Thursdays, 10:00 AM - 12:00 PM
Fridays, 10:00 AM - 12:00 PM

*Applicants can also submit their admission questions online using the Future Students portal.

Contact Registrar and Information Services via LiveHelp for quick questions regarding goSFU, enrolment, academic dates and deadlines, tuition, University policies and regulations, transcript requests, SFU ID cards, form completion and custom letters. Sign in using your SFU computing ID through a secure connection.

Compass Card

Web: https://www.compasscard.ca/help
Phone: 604.398.2042