Tuition Refund FAQ

Due to high demand for requests, the processing timeline is 8-10 weeks.

Students should pay the entire balance owing on their account while they await a decision to avoid incurring late fee payment penalties or being blocked from future term enrolment. If you have concerns about interest charges or outstanding fees or are blocked from enrolment, please contact Student Accounts.

No, courses dropped before the 100% refund deadline will be automatically adjusted on your student account. If you have questions about your student account activity, please contact Student Accounts.

Login to your goSFU student centre and check your account balance. if there is a negative (-) balance, you have a credit on your account and can submit a refund for these funds to the student accounts office. Please refer to the “Domestic or International Student Refunds” sections for information on accessing those funds.

Please contact the Registrar and Information Services team, for enrolment/drop details.

Each eligibility category requires specific supporting documentation, both mandatory and recommended. For complete details, please refer to the "eligible reasons" section. The Tuition Refund Request and Appeal Office cannot obtain information from other departments or healthcare providers on your behalf, even with your permission. It is the student's responsibility to provide all required documents along with their request. Incomplete requests will be automatically denied.

Refer to the “eligible/ineligible reasons” sections for a detailed list of common eligible and ineligible reasons. 

Once you receive your letter, the refund amount will be adjusted on your student account within three weeks. Depending on the timing of the adjustment during the term, the refund will either be credited to your account, allowing you to request a refund cheque, or it will be automatically applied to any outstanding balance on your account.

Your refund may have been applied to an outstanding or future balance on your account. Please email student_accounts@sfu.ca for assistance with understanding your account activity.

Yes, there is an appeal process in place. For detailed information, read the information on the Tuition Refund Appeal website.