Process of Building Trust

The is a visual representation of a process model illustrating how trust is built. It depicts a cyclical process involving three key elements, interconnected within a larger framework that shows progression from an initial "Level 1 Trust" to a more developed "Level 2 Trust."

Core Elements (Reciprocity)

At the center of the diagram is the concept of reciprocity, which is made up of three interconnected components:

  • Common Goal: The target icon symbolizes the presence of shared objectives.
  • Mutual Self-Interest: The two faces with arrows between them, signifies that both parties benefit from the relationship.
  • Gratitude: The two hands, represents thankfulness and indebtedness within the relationship.

The entire process is encompassed by a blue, swirling arrow that begins at "Level 1 Trust" and spirals upwards to "Level 2 Trust." This arrow suggests a dynamic and evolving relationship. The path from level 1 to level 2 is not a straight line.

The diagram suggests that trust is not a static entity but a process fueled by reciprocity. By fostering common goals, acknowledging mutual self-interests, and expressing gratitude, relationships can move from initial trust to deeper, more sustainable levels of trust. The model emphasizes the importance of these relational dynamics in building trust, particularly in complex systems like community-based healthcare.

Deeper Dive

  • Adam, M. B., & Donelson, A. (2022). Trust is the engine of change: A conceptual model for trust building in health systems. Systems Research and Behavioral Science, 39(1), 116–127. https://doi.org/10.1002/sres.2766