RESIDENCE MAIN OFFICE

• Always include the receiver's full name (i.e. first name AND last name)
• When ordering from Amazon you need to make sure that your full Residence Address is correctly input in your order. If your parcel does not have the full address and only has a general address it will get sent back
• If you are receiving mail - You must display your legal name as it appears in MyPlace@SFU
• All Addresses should be legible 
• Do not use acronyms
• Do not use abbreviations
• Before moving out of residence and housing make sure to update your correspondents with your new mailing address. We cannot accept mail if you are no longer a resident and will return all mail to sender. Only Chang Centre Residents can forward their mail via Canada Post.

• Always include the receiver's full name (i.e. first name AND last name)
• If you are receiving mail - You must display your legal name as it appears in MyPlace@SFU
• All Addresses should be legible 
• Do not use acronyms
• Do not use abbreviations

Adding the Amazon Hub Locker "KAYLUM" and "GUSTAVA" to your Amazon Account

How to Select the KAYLUM or GUSTAVA Amazon Hub Lockers located in residences

Note: when you complete the process, the map and address show that the locker is located outside of residences. The Amazon Hub Locker – Kaylum is located in front of Shell House in residences, while Gustava is located at the back of Courtyard Residence near the childcare facility.

Amazon Hub Locker Step-By-Step (PDF)

1. Go to Amazon.ca
2. Hover over Account & Lists (Top right beside Return & Orders) and select Your Account
3. Click on Your Addresses
4. Click on + Add Address
5. Under Add a new address, Click on Or find an Amazon pickup location near you >
6. 2 Options
   • Option 1: Select Search near your current location and look for the Amazon Hub Locker: “KAYLUM” or "GUSTAVA"
   • Option 2: In the Find pick up locations near: type Simon Fraser University and select the Burnaby, BC location
7. Click on the yellow button that says Add to address book

For Lockers that require a pickup code

1. Go to the Locker location. (Amazon lockers called "Kaylum" available outside Shell House and "Gustava" available behind Courtyard Residence near the childcare facility)
2. To use the locker, residents can add the locker to their Amazon address book and select the location as their shipping address during checkout
3. Once a package is ready for pickup, residents receive an e-mail with a unique 6 digit code that they’ll use to remove the package from the designated slot. This code will open their specific locker only. Locate the 6-digit pickup code and barcode in your delivery confirmation email. 
4. Enter your pickup code on the touch-screen display or scan the barcode using the Locker scanner. The scanner is located directly beneath the touch screen of the Locker.
5. Packages are available for pickup for 3 calendar days; if they are not picked up, they are returned for a refund
6. There is no additional cost to use an Amazon locker
7. There are restrictions on items that can be delivered to a locker (size and weight).
   
8. For more information, students can visit HERE for more information

For Lockers that require a smartphone with the Amazon Shopping app installed:

1. Go to the Locker location.
2. Tap the Start Pickup button in your delivery confirmation email. You'll be navigated to the Locker detail page in the Amazon Shopping app.
3. When the Locker detail page loads, wait a few seconds for the app to connect to the Locker automatically via Bluetooth.
4. Once connected, you'll be able to tap the Open Locker button in the app to open the Locker.

Note: If you want someone else to pick up your package from an Amazon Hub Locker, simply forward the delivery confirmation email with the pickup code or the Start Pickup button to that person. If your package was delivered to a smartphone Locker, the person who's picking up the package on your behalf will need a smartphone with Bluetooth connection and the latest version of the Amazon Shopping App.