Mail service

Your Name
Your Building, Your Room #
8888 University Drive, SFU
Burnaby, BC
V5A 1S6

There are 2 options for mail pick up - General and Amazon Lockers

General Mail Pick Up

Residence Administration Building,
2010 Courtyard Residence
8888 University Drive SFU
Burnaby BC, V5A 1S6

Amazon Lockers

You can have your Amazon packages delivered to the amazon lockers located just outside of the Shell House building entrance. See below for details

EAST BUILDING (Grey)
Your Unit #
8650 University Crescent
Burnaby, BC
V5A 0G6

WEST BUILDING (White)
Your Unit #
8989 Highland Court
Burnaby, BC
V5A 0G7

• Canada Post deliveries will be placed in your unit mailbox inside the building
• Non-Canada Post (i.e. FedEx, UPS, etc...): delivery and notices will be sent directly to you. This is to ensure there is a safe, secure and accountable tracking process for all your parcels
• When a parcel delivery is attempted, the driver will drop a parcel pick-up slip to the door at the front entrance of the building
• Please make sure that you are using your full address including unit number
• When you receive a pick-up slip notice, it will include the address of the outlet where you parcel is held for you
• Present your slip and ID to retrieve your parcel

Your Name
Your Unit # - 308 Hastings St West
Vancouver, BC
V6B 0P7

• Canada Post deliveries will be placed in your unit mailbox inside the building
• Non-Canada Post (i.e. FedEx, UPS, etc...): delivery and notices will be sent directly to you. This is to ensure there is a safe, secure and accountable tracking process for all your parcels
• When a parcel delivery is attempted, the driver will drop a parcel pick-up slip in the newly created mail drop box at the front entrance of the building
• Please make sure that you are using your full address including unit number
• When you receive a pick-up slip notice, it will include the address of the outlet where you parcel is held for you
• Present your slip and ID to retrieve your parcel

How to Select the KAYLUM Amazon Hub Locker located in front of Shell House in residences

Note: when you complete the process, the map and address show that the locker is located outside of residences. The Amazon Hub Locker – Kaylum is located in front of Shell House in residences.

Amazon Hub Locker KAYLUM Step-By-Step (PDF)

1. Go to Amazon.ca
2. Hover over Account & Lists (Top right beside Return & Orders) and select Your Account
3. Click on Your Addresses
4. Click on + Add Address
5. Under Add a new address, Click on Or find an Amazon pickup location near you >
6. 2 Options
   • Option 1: Select Search near your current location and look for the Amazon Hub Locker: “KAYLUM”
   • Option 2: In the Find pick up locations near: type Simon Fraser University and select the Burnaby, BC location
7. Click on the yellow button that says Add to address book

For Lockers that require a pickup code

1. Go to the Locker location. (Amazon lockers called "Kaylum" available outside Shell House to residents/SFU community)
2. To use the locker, residents can add the locker to their Amazon address book and select the location as their shipping address during checkout
3. Once a package is ready for pickup, residents receive an e-mail with a unique 6 digit code that they’ll use to remove the package from the designated slot. This code will open their specific locker only. Locate the 6-digit pickup code and barcode in your delivery confirmation email. 
4. Enter your pickup code on the touch-screen display or scan the barcode using the Locker scanner. The scanner is located directly beneath the touch screen of the Locker.
5. Packages are available for pickup for 3 calendar days; if they are not picked up, they are returned for a refund
6. There is no additional cost to use an Amazon locker
7. There are restrictions on items that can be delivered to a locker (size and weight).
   
8. For more information, students can visit HERE for more information

For Lockers that require a smartphone with the Amazon Shopping app installed:

1. Go to the Locker location.
2. Tap the Start Pickup button in your delivery confirmation email. You'll be navigated to the Locker detail page in the Amazon Shopping app.
3. When the Locker detail page loads, wait a few seconds for the app to connect to the Locker automatically via Bluetooth.
4. Once connected, you'll be able to tap the Open Locker button in the app to open the Locker.

Note: If you want someone else to pick up your package from an Amazon Hub Locker, simply forward the delivery confirmation email with the pickup code or the Start Pickup button to that person. If your package was delivered to a smartphone Locker, the person who's picking up the package on your behalf will need a smartphone with Bluetooth connection and the latest version of the Amazon Shopping App.