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Custodial Services

Provision of custodial services for all three campus communities is provided through a contract with a custodial services contractor. The custodial contract outlines the frequency and specification for all services provided to maintain each campus at a standard level of cleanliness.

Routine Custodial Requests

Routine custodial requests include:

  • Washroom cleaning
  • Washroom supplies
  • Recycling pickup
  • Garbage removal
  • Grafitti removal
  • Office cleaning
  • Classroom chalk and brushes

 Submit a Routine Custodial Request

Urgent Custodial Requests

Urgent custodial requests are any occurrence which represent an imminent danger to health, or the potential for major damage to University property such as toilets overflowing or not flushing, slippery floors, sink drains plugged, ceiling leaks or requests to expedite the cleaning of any spill on a carpeted area.

  • Urgent requests during regular hours - Weekdays 8:00am-4:15pm 
    778-782-8647
  • Urgent requests during after hours -  Weekends & Holidays Campus Security
    778-782-3100

Custodial services & frequencies of Burnaby Campus

Custodial services are provided 24 hours per day/365 days per year. Custodial services are performed over 3 shifts; day, evening, and night as well as weekends and stat holidays.

Public Circulation: lobby, stairways & landings, hallways, elevators

Sweep & damp mop or vacuum to remove debris Weekly
Spot clean all handrails, banisters, ceiling vents, exit signs, light shades, window ledges Weekly
Spot clean all touchpoints, handrails and walls (Remove any marks or spills) Weekly
Wipe down the panels and metals, Weekly
Vacuum elevator tracks and clean the floor Weekly
Clean entrance glass on doors, surrounding areas, push plates Weekly
Empty and wipe waste receptacles Daily
Scrub the floor with machines Bi-Weekly
Wipe all handrails, shelves, banisters, light shades, exit signs, window ledges, ceiling vents Bi-Monthly
Shampoo entrance mats and upholstery furnitures  Annually
Wax & buff and/or polish all floors in non-carpeted areas (2 coats of wax) Annually
Dust and damp wipe 7ft. and below  Daily
Wash all interior and exterior glass Biennial

Commons areas

Dust mop, Vacuum and mop the floors Weekly
Spot clean all handrails, push plates, table tops and furniture Weekly
Spot clean entrance doors, ceiling vents Weekly
Remove marks from the walls, clean up vertical and horizontal surfaces  Weekly
Empty waste receptacles  Daily
Wax & buff and/or polish all floors in non-carpeted areas Annually
Dust and damp wipe 7ft. And below  Daily
Wash all interior and exterior glass Biennial

Entrance (exterior) and walkways (Bridgeway)

Sweep and remove debris Weekly
Empty and wipe waste receptacles Loading DOCK  Daily

Lounges/Study Areas

Sweep & damp mop or vacuum Weekly
Spot clean all handrails, banisters, ceiling vents, exit signs, light shades, window ledges Weekly
Spot clean glass on doors and surrounding areas Weekly
Wax & buff and/or polish all floors in non-carpeted areas Annually
Wipe down all furniture and appliances  Monthly
Wipe all handrails, shelves, banisters, light shades, exit signs, window ledges, ceiling vents Monthly
Empty waste receptacles  Daily
Dust and damp wipe 7ft. And below  Daily

Kitchens

Sweep & damp mop or vacuum Daily
Clean & disinfect counter tops Daily
Damp wipe tables, cupboards & drawer fronts Daily
Remove fingerprints/smudges from switch plates and surrounding wall areas Daily
Spot clean all handrails, banisters, ceiling vents, exit signs, light shades, window ledges Weekly
Wipe down garbage and recycle container. Reline garbage Daily
Disinfect garbage and recycle containers Daily
Spot clean glass doors and surrounding areas, door vents Daily
Wipe all handrails, shelves, banisters, light shades, exit signs, window ledges, ceiling vents Monthly
Wax & buff and/or polish all floors in non-carpeted areas Annually
Dust and damp wipe 7ft. And below  Daily
Empty waste receptacles  Daily
Wash all interior and exterior glass Biennial

Washrooms, Changerooms  & Showers

Clean & Disinfect all toilets, sinks, tubs/tile areas, counters, showers, floors Daily
Remove all hair/lint from shower floors Daily
Clean all mirror glass, fixtures and partitions Daily
Clean and shine all faucets, shower heads, taps, light switches Daily
Sweep and damp mop all flooring surfaces Daily
Replenish supplies as necessary (paper towels only in single occupant and/or rooms without hand dryers) Daily/As Needed
Clean, polish & buff all stainless steel Weekly
Scrub shower floors, clean walls, tiles Weekly
Use Kaivac to power wash the entire washroom for deep clean Weekly
Dust and damp wipe 7ft. And below  Daily
Plunge all slow draining sinks, floor drains and showers. (Pour water in floor drains)  Weekly
Empty waste receptacles  Daily
Damp wipe flush tanks, Vacuum air vent, wash walls and tiles Daily

Meetings rooms

Sweep & damp mop or vacuum floors Daily
Clean chalkboard/White board as required Daily
Wipe down tabletops, touchpoints, clean sinks, fixtures and countertops Daily
Spot clean glass on doors and surrounding areas Weekly
Clean seats, Damp wipe furniture, Vacuum upholster furniture  Daily
Clean horizontal and vertical surfaces, polish furniture and disinfectant garbage containers  Weekly
Wax & buff and/or polish all floors in non-carpeted areas (2 coats of wax), Shampoo Weekly
Empty waste receptacles  Daily
Dust and damp wipe 7ft. And below  Daily
wash all interior and exterior glass Biennial

Offices

Sweep & damp mop or vacuum floors Monthly
Wipe down tabletops, touchpoints, clean sinks, fixtures and countertops Monthly
Spot clean glass on doors and surrounding areas Weekly
Clean seats, Damp wipe furniture, Vacuum upholster furniture  Bi-Weekly
Clean horizontal and vertical surfaces, polish furniture and disinfectant garbage containers  Monthly
Wax & buff and/or polish all floors in non-carpeted areas (2 coats of wax), Shampoo Annually
Empty waste receptacles  Bi-Weekly
Wash all interior and exterior glass Biennial

Important note about office cleaning

Our janitorial team is instructed not to move or disturb any personal items on office desks or tabletops to ensure the safety of your belongings. Our janitorial team is unable to clean desks or tabletops that have clutter as it poses a risk to personal items and disrupts efficient cleaning. Similarly, if floors are obstructed, sweeping may not be performed in those areas. 

 

Computer labs

Dust mop, Vacuum and mop the floors Bi-weekly
Spot clean all handrails, push plates, table tops and furniture Daily
Spot clean glass, entrance doors, ceiling vents Weekly
Remove marks from the walls, clean up vertical and horizontal surfaces  Weekly
Clean seats, Damp wipe furniture, Vacuum upholster furniture  Bi-Weekly
Empty & wipe waste receptacles  Daily
Wax & buff and/or polish all floors in non-carpeted areas Annually
Dust and damp wipe 7ft. And below  Daily
wash all interior and exterior glass Biennial

Lecture Theatres/Seminar Rooms

Dust mop, Vacuum and mop the floors/stairs Daily
Spot clean all handrails, push plates, table tops and furniture Daily
Spot clean glass, entrance doors, ceiling vents Weekly
Remove marks from the walls, clean up vertical and horizontal surfaces  Daily
Clean seats, Damp wipe furniture, Vacuum upholster furniture  Bi-Weekly
Empty  & wipe waste receptacles  Daily
Wax & buff and/or polish all floors in non-carpeted areas Annually
Dust and damp wipe 7ft. And below  Daily

Gymnasiums / Fitness Areas

Dust mop, Vacuum and mop the floors As Needed
Spot clean all handrails, push plates, table tops and furniture Weekly
Spot clean glass, entrance doors, ceiling vents Weekly
Remove marks from the walls, clean up vertical and horizontal surfaces  Weekly
Clean seats, Damp wipe furniture, Vacuum upholster furniture  Weekly
Empty & wipe waste receptacles  Daily
Wax & buff and/or polish all floors in non-carpeted areas Annually
Dust and damp wipe 7ft. And below  Daily
wash all interior and exterior glass Biennial

Research labs

Dust mop, Vacuum and mop the floors Bi-weekly
Spot clean all handrails, push plates, table tops and furniture Daily
Spot clean glass, entrance doors, ceiling vents Weekly
Remove marks from the walls, clean up vertical and horizontal surfaces  Weekly
Clean seats, Damp wipe furniture, Vacuum upholster furniture  Bi-Weekly
Empty & wipe waste receptacles  Daily
Wax & buff and/or polish all floors in non-carpeted areas Annually
Dust and damp wipe 7ft. And below  Daily
wash all interior and exterior glass Biennial

More

Teaching / Research Labs - No hazards See Lab Cleaning PDF
Labs - Biohazard/Radiation/Other Hazards See Lab Cleaning PDF
Animal Care: Animal Quarters, Feed Room, Experiements, Records Storage Upon Request
Dark Room, Photo Workroom Upon Request
Cold Rooms, Freezers, Refrigerated Storage Not Cleaned