submit a request

Air Quality

• Stuffy environment, high humidity, dust/odors in air, or stale air

Custodial Services

• See Custodial Services webpage for more information

Carpentry/Furniture

• Repair classroom blinds
• Repair damaged doors that won't shut, are hard to open, are off track, or have handles that won't turn
• Repair windows that won't close, have latches that don't work, or have a missing /broken screens
• Repair classroom furniture
• Repair signs

Electrical

• No power
• Fire alarm going off
• Automatic doors not working
• Lights not working or flickering
• Light fixtures falling down/broken
• Light switches broken
• Equipment not working
• Bathroom fans not working
• Defective outlets
• Repair faulty plug
• Ripped jacks or outlets
• Request to have an electrical panel locked while the electrical service is repaired or modified
• General repairs to electrical services

Elevators

• Manual operation and/or lockout to accommodate construction work or furniture moving
• Repair or maintenance beyond scheduled maintenance work

Emergency Power

• Uninterruptable power supply repairs
• Emergency generator servicing and repair

Fire Alarm System

• Missing fire extinguisher
• Fire alarm going off
• Fire alarm repairs

General Maintenance

• Repairs to equipment, classrooms furniture and facilities

Graffiti

• Report graffiti location for removal

Heating/Cooling/Ventilation

• Obnoxious fumes
• Fume hoods not working properly
• Too hot or too cold
• Repairs or maintenance to AC equipment
• Heater repairs
• Thermostat broken
• Poor ventilation
• Stuffy environment or stale air
• High humidity
• Dust or odors in air

Lab Exhaust Air

• Fume hood repairs
• Fume hood alarms

Landscape

• Request for service other than routine maintenance
• Report trees with broken limbs, damaged shrubbery or flowerbeds

Lighting

• Burned out or malfunctioning fluorescent light ballasts
• Fluorescent tube replacement
• Burned out light bulbs

Locksmith

• Please submit all key requests, lock repairs/changes to Access Control (access_control@sfu.ca 778-782-5448)

Masonry

• Repairs to brick, stone mortar work, and facilities

Mechanical

• Pump not working
• Fan not working
• Noisy fan
• Broken doors/gates
• Electric motors repairs and servicing
• Gas or diesel motors repairs and servicing
• Heater repairs

Painting

• Requests for touch-ups or minor requests beyond scheduled maintenance

Pest Control

• Reported bugs, ants, skunks, mice or other unwanted "visitors"

Plumbing

• Toilet/urinal plugged
• Toilet running
• Cracked toilets/sinks
• Noisy toilets/faucets
• Leaky faucet
• Shower leaking
• No water pressure
• Drains plugged
• Soap dispensers not working
• Water fountains not working
• General repairs

Recycling Services

• Recycling containers for offices and labs
• Paper, pop and glass recycling bins in public hallways
• Cardboard balers and recycling depots
• Special pickup requests

Roofing

• Repairs to roofing components

Security System

• Repairs to Santis/Intrusion sensors
• Alarm going off

Safety System

• Fume hood alarm going off

Storage of Goods

• Sabbatical leave
• Surplus equipment
• Special requests

Snow Removal

• Request for service

Vandalism

• Reported damage due to vandalism
• Reported graffiti location

Windows

• Repairs to damaged windows, frames and mechanisms
• Broken glass

Custodial Services

• Carpet surface spills
• Overflowing toilets
• Slippery floors and walkways
• Obnoxious fumes or odours

Electrical

• Breaker resets (e.g. resetting of breakers that trip due to power surges, outages or malfunction)

Elevators

• People trapped in an elevator
• Elevator malfunctions

Flooding

• Washroom flooding
• Plugged and overflowing toilets or drains
• Leaking roof or pipe

Leaks

• Pipe leaks or breaks
• Sprinkler head leaks

Plumbing

• Frozen water lines
• Gas line repairs
• Pipe leaks and/or breaks

Glass

• Broken or damaged glass windows which compromise the security of a building or space
• Glass on roadway (e.g. broken glass from vehicle accidents, bottles, etc.)

Hazards

• Potholes that are a hazard to pedestrians or vehicles

Heating/Cooling

• Uncomfortable room conditions caused by fluctuations in air temperature

Lighting

• Burnt out lights in work areas

Personal Safety

• Structural defects
• Mechanical malfunctions
• Snow or ice buildup
• Damage caused by high winds

Odours

• Smell of obnoxious fumes or odours (e.g. propane, natural gas, or burning odour)

Power Outage

• Service interruption

Snow Removal

• Hazardous surfaces
• weather-related hazards including sleet, ice, heavy snow conditions, and/or wind-related damage

Hazardous Spills & Pollution

• Do not attempt to determine whether a spill is a hazardous substance. If in doubt, report the spill immediately.
• Vehicle leaking gasoline

Vandalism

• Damage to doors and/or windows which compromise the security of a building or space

Water Supply

• Any interruption to the supply of water to a particular area, building, classroom, etc.