Contact Us

Health & Counselling services are available to all SFU students. Appointments can be scheduled in-person or virtually as needed to accommodate your schedule and location. Our team consists of various professionals available on Burnaby, Vancouver, and Surrey campus for support.

NOTICE: No Show & Late Cancellation Fees will be reinstated as of October 1, 2024

  • Physician Appointment with less than 24 hours notice: $35
  • Counselling Appointment with less than 48 hours notice: $35
  • Psychiatry Appointment with less than 48 hours notice: $100
  • Other Providers with less than 24 hours notice: $35

schedule

Book a Counselling Appointment

You can now schedule a counselling appointment online. Online booking options are available for rapid access/intake appointments (up to 2 business days in advance), and follow up counselling appointments.

Book now

To book with a doctor, nurse, or other care provider please call the front desk at the numbers listed below.

Do you have accessibility needs or concerns that prevent you from phoning to make an appointment?

View accessible booking options

Contact Info

In case of emergency, please call 911 or go to your nearest emergency room. 

Urgent Assistance is available 24/7 at each of our Campuses (Burnaby, Surrey & Vancouver):

  • Campus Security Emergency Line (Urgent Security/First Aid): 778-782-4500
  • Non-Emergency Line (Security/Safe Walk): 778-782-7991

Vancouver Clinic

Harbour Centre, Room 300
Lower level at the base of the escalator

Hours

*9:30 am – 4:30 pm
Tuesdays & Fridays
*Closed for lunch from 12:30pm to 1:30pm

  • Phone: 778.782.5200
  • Fax: 778.782.5025

Burnaby Clinic

Maggie Benston Centre, Room 0101
Bottom floor

Hours

9:30 am – 4:30 pm
Monday – Friday

  • Phone: 778.782.4615
  • Fax: 778.782.5781

Surrey campus

Counselling services only (rooms 2721 & 2722, down the hallway to the right of the Registrar). Book an appointment online.

* Please note virtual medical appointments can be booked by calling the Vancouver Clinic.

Vancouver Clinic

Harbour Centre, Room 300
Lower level at the base of the escalator

Hours

*9:30 am – 4:15 pm
**Monday - Friday
*Closed for lunch from 12:30pm to 1:30pm.
**Wednesdays - Counselling only. 

  • Phone: 778.782.5200
  • Fax: 778.782.5025

For medical and appointment information or follow ups such as photos, completed surveys and forms, please email our front desk staff: hcs_moa@sfu.ca (Click here for privacy & Hushmail Info)
Note: We are unable to give medical advice over email

Other resources available:

24/7 Counselling support through MySSP

  • MySSP within North America: 1-833-768-2188
  • MySSP outside North America: 001-416-380-6578

 

24/7 Crisis Line:

  • Greater Vancouver 604-872-3311
  • BC-Wide: 1-800-784-2433

Documentation

medical_information Do you need to request your medical records? Contact: roi@sfu.ca

  • See a doctor for referrals to see physician specialists and/or for documentation and acommodation needs
  • Disabled and neurodivegent students can access various options for documention and support. View now

Sick Notes / Academic Concessions

If an instructor requires documentation supporting a concession for a minor short-term illness (typically 1–5 days), students should use the new self-declaration form as SFU will not be requiring medical notes for minor absences during this period. Should students need to be absent for a longer period of time, they should expect to need to obtain additional medical documentation. While a note may not be required, students are still encouraged to connect with their care providers or reach out to Health & Counselling Services for care and consultation if they need it.

If you have questions about this process or policy, or are experiencing conflicting information from a class, please connect with the Office of Student Support, Rights, and Responsibilities for support.

New Electronic Health Records System

Online booking options are continuing to expand, as we transition to a new electronic health records system into Spring 2024.

What does the new electronic health records system mean for you?

  • You are able to book some appointments online: rapid access/intake, follow up counselling, and transition case manager booking options
  • You will be able to update your own health forms and data and respond to requests from your service providers as needed within the confidential patient portal

Questions or concerns? Need troubleshooting assistance? Contact our front desk for support.