Contact Us
Health & Counselling services are available to all SFU students. Appointments can be scheduled in-person or virtually as needed to accommodate your schedule and location. Our team consists of various professionals available on Burnaby, Vancouver, and Surrey campus for support.
NOTICE: No Show & Late Cancellation Fees will be reinstated as of October 1, 2024
- Physician Appointment with less than 24 hours notice: $35
- Counselling Appointment with less than 48 hours notice: $35
- Psychiatry Appointment with less than 48 hours notice: $100
- Other Providers with less than 24 hours notice: $35
Learn more about operations: Read the Student Mental Health & Well-being Framework
To book with a doctor, nurse, or other care provider please call the front desk at the numbers listed below.
Do you have accessibility needs or concerns that prevent you from phoning to make an appointment?
In case of emergency, please call 911 or go to your nearest emergency room.
Urgent Assistance is available 24/7 at each of our Campuses (Burnaby, Surrey & Vancouver):
- Campus Security Emergency Line (Urgent Security/First Aid): 778-782-4500
- Non-Emergency Line (Security/Safe Walk): 778-782-7991
Vancouver Clinic
Harbour Centre, Room 300
Lower level at the base of the escalator
Hours
*9:30 am – 4:30 pm
Tuesdays & Fridays
*Closed for lunch from 12:30pm to 1:30pm
- Phone: 778.782.5200
- Fax: 778.782.5025
Our offices will close early on Tuesday, December 24, 2024 and will reopen on Thursday, January 2, 2025.
Burnaby Clinic
Maggie Benston Centre, Room 0101
Bottom floor
Hours
9:30 am – 4:30 pm
Monday – Friday
- Phone: 778.782.4615
- Fax: 778.782.5781
Surrey campus
Counselling services only (rooms 2721 & 2722, down the hallway to the right of the Registrar).
Please note virtual medical appointments can be booked by calling the Vancouver Clinic.
Vancouver Clinic
Harbour Centre, Room 300
Lower level at the base of the escalator
Hours
*9:30 am – 4:15 pm
**Monday - Friday
- Phone: 778.782.5200
- Fax: 778.782.5025
*Closed for lunch from 12:30pm to 1:30pm.
**Wednesdays - Counselling only.
For medical and appointment information or follow ups such as photos, completed surveys and forms, please email our front desk staff: hcs_moa@sfu.ca (Click here for privacy & Hushmail Info)
Note: We are unable to give medical advice over email
Other resources available:
24/7 Counselling support through MySSP
- MySSP within North America: 1-833-768-2188
- MySSP outside North America: 001-416-380-6578
- Greater Vancouver 604-872-3311
- BC-Wide: 1-800-784-2433
medical_information Do you need to request your medical records? Contact: roi@sfu.ca
- See a doctor for referrals to see physician specialists and/or for documentation and acommodation needs
- Disabled and neurodivergent students can access various options for documention and support.
Sick Notes / Academic Concessions
If an instructor requires documentation supporting a concession for a minor short-term illness (typically 1–5 days), students should use the new self-declaration form as SFU will not be requiring medical notes for minor absences during this period. Should students need to be absent for a longer period of time, they should expect to need to obtain additional medical documentation. While a note may not be required, students are still encouraged to connect with their care providers or reach out to Health & Counselling Services for care and consultation if they need it.
- Find information about academic concessions including forms for illness, accident, family situation, and chronic health concerns. View now
- Academic Concession Self-Declaration Form
If you have questions about this process or policy, or are experiencing conflicting information from a class, please connect with the Office of Student Support, Rights, and Responsibilities for support.
New Electronic Health Records System
Online booking options are continuing to expand, as we transition to a new electronic health records system into Spring 2024.
What does the new electronic health records system mean for you?
- You are able to book some appointments online: rapid access/intake, follow up counselling, and transition case manager booking options
- You will be able to update your own health forms and data and respond to requests from your service providers as needed within the confidential patient portal
Questions or concerns? Need troubleshooting assistance? Contact our front desk for support.