Dr. Maite Taboada has published an article in The Conversation about online news trolls.

"[R]esearch has shown that only about 10-15 per cent of online news comments are toxic, containing offensive language, insults or attacks. No matter how small or large the percentage, news organizations and online platforms are continuously engaged in efforts to minimize the toxicity level of comments posted on their sites."

"We are now developing algorithms that will automatically identify constructive comments, so that we can promote them, and identify toxic ones, so that we can filter them out. One possibility would be to promote good comments by displaying them more prominently, over rants and personal attacks."

Read the full article here.