- Get help
- Services
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- Using automation to drive efficiency and innovation at SFU
- Welcome to the new SFU Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting SFU's Digital Transformation with Exchange Online
- Important changes to SFU email practices
- Transforming the SFU experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins SFU Personal Achievement Award
- Improve your cellular coverage by enabling WiFi Calling
- New committee guides transformative changes at SFU
- Expanded identity options for students within SFU applications
- SFU works toward keeping devices out of landfills
- A journey to improved WiFi
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- About
- Information security
Telephone System Core Infrastructure Upgrade
Overview
This year, SFU is embarking on a significant upgrade of its current telephone system that supports approximately 7500 telephony lines across all three Burnaby, Surrey, and Vancouver campuses. This upgrade will modernize SFU's 20 year old phone system and pave the way for a set of rich integrations with future systems (unified communication platforms, call centres, voice conferencing).
Also included in this major update is the launch a new softphone client (a type of software-based phone) to enhance remote telework at SFU.
Improvements to be expected
The scope of this project includes:
- Modernization of SFU's traditional analogue phone system
- Implementation of a new softphone client, Mitel Softphone
- Upgrades and enhancements to the current SFU voicemail system
When will these upgrades take place?
| Milestone | Started | Completion |
| Contract Mitel Engineering team and establish a start date | July 1, 2020 | July 1, 2020 |
Upgrade and replacement of Phones system core infrastructure
|
November 15, 2020 | December 15, 2020 |
| Mitel Softphone client testing | February 8, 2021 | February 13, 2021 |
| Migrate existing Bria softphone clients to new Mitel Softphone client |
February 15, 2021 | March 22, 2021 |
| Migrate from existing voice mail system to new system | December 15, 2020 | March 22, 2021 |
| Launch of new Mitel softphone clients | February 15, 2021 | Ongoing |
More about SFU Softphone
Learn more about the features, or check out the user guides and fAQ.