What should I do if Immigration, Refugees and Citizenship Canada (IRCC) requests additional documents from me after I have submitted my application?

IRCC may contact you to request additional information/documents while your visa or permit application is being processed. If they do so, follow the instructions carefully to ensure you provide the information required by the deadline indicated by IRCC. It is very important that you monitor your IRCC secure account, and email address associated with your account, during application processing in the event IRCC contacts you.

• Review the IRCC website for detailed information about how to respond to a request for additional documents.

Submitting documents via your IRCC account

Step 1

If you were requested to provide documents via your IRCC secure account, make sure that you upload them to your account and transmit them to IRCC. After uploading the requested document(s) to your account, you must click the “Next” button to proceed.

Step 2

Next, complete “Your Declaration and Electronic Signature”. At this stage the requested documents have been uploaded to your checklist but have not yet been submitted to IRCC.

Step 3

Next, type your given name(s) and your last name(s) and answer a security question. You will then click the “Sign” button.

Step 4

Click “Transmit” to complete your submission. Otherwise, they will not be received by IRCC, and this can impact your application in progress. Follow the detailed instructions on the IRCC website for more information.

Submitting documents via your IRCC portal

If you applied for your permit or visa through the IRCC Portal, please visit this IRCC link for step-by-step instructions.

If you are unsure how to respond to IRCC’s request, connect with an International Student Advisor, Immigration Specialist and we can guide you on what documents to submit to IRCC.