Mail Room and Central Receiving

Mail Room and Central Receiving for the Surrey campus includes 1) sorting incoming mail, 2) pick up and delivery of mail for all departments, and 3) shipping and receiving.

Location

Mail room services and central receiving for SRYC, SRYP and SRYE is located in SRYC 1425 off the Central City Mall north loading bay.

Hours of Operation

Monday – Friday
11:00 AM – 3:00 PM

Contact

Phone: 778.782.8021
E-mail: srymail@sfu.ca

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Incoming Mail

Most departments have an internal mail station and staff have designated mail slots at these stations. Please see your department manager about setting up your mail slot at your department’s station. For departments without a mail station, items received will be delivered to the department’s office assistant for distribution.

Oversized items are delivered to the recipient personally or held by the mail room. The recipient will be contacted via phone or e-mail for pickup of held mail.

Outgoing Mail

Outgoing mail for faculty and staff members can be placed in the drop box located on SRYC Level 3 near the top of the escalators. The outgoing mail box is located at the top left corner box of the assignment drop boxes. Items that do not fit in the drop box can be brought to the mail room or pick up can be arranged by calling 778-782-8021.

All outgoing mail must be postage paid or accompanied by a shipping form.

Shipping Form

Pick up and Delivery

Outbound inter-campus and Canada Post mail is picked up before 9:00 AM, Monday – Friday.

Incoming mail and packages are typically delivered 8:30 AM – 9:00 AM and 3:00 – 3:30 PM, Monday – Friday.

Large items will be left at the recipient’s desk or the department’s mail station provided it is in a secure space, otherwise the item will be held in the mail room and the recipient will be contacted for pick up.

While the mail room makes every effort to ensure mail and packages are delivered in a timely manner some deliveries may be delayed during periods of high volume receiving. If you are expecting urgent mail or package(s), please contact the mail room at 778-782-8021 to make arrangements for expedited delivery or to pick up of the item from the mail room.

Mailing Addresses

For SRYC and SRYP:

[recipients name]
SFU – Surrey [recipients dept]
250-13450 102 AVE
Surrey, BC V3T 0A3

For SRYE (package deliveries only, letter post should go to the SRYC address):

[recipients name]
SFU – Surrey [recipients dept]
10285 UNIVERSITY DRIVE
Surrey, BC V3T 0N1

Always include the receiving hours of 11:00 AM - 3:00 PM, Monday to Friday, in your order notes.

Please, other than SFU no acronyms or abbreviations should be used in your address.

The SFU Surrey mail room handles university-business related mail only. Personal mail and packages are not to be sent to the workplace. The university does not assume responsibility or liability for personal items sent or received by the mail room.

Regular Shipping

Inter-campus mail

Inter-Campus mail is handled by a local courier to the Burnaby and Vancouver campuses. Faculty and staff members can drop off outgoing inter-campus mail in the mail drop box on SRYC Level 3. Inter-campus mail can take up to 2 business days to reach recipients at the Burnaby and Vancouver campuses.

Items too large to fit in the drop box can be brought to the mail room or you can call 778-782-8021 to arrange pick up.

Canada Post

Faculty and staff members can drop off outgoing mail at the drop box on SRYC Level 3.

Please seal all envelopes before pick up. Up to 3 pieces of department mail can be covered by the campus budget; the department and senders name must be included in the return address.

Canada Post Oversize/Bulk Mail Out

More than 4 pieces of letter or flat mail from the same department is considered bulk as well as any number of packages or parcels weighing over 200 grams/piece.

Please use the following guidelines when sending out oversize or bulk mail via Canada Post:

Oversize/Bulk mail requires a "Canada Post Oversize/Bulk mail Form"
If bulk mailouts do not fit in the designated Canada Post campus mail slot, please bring to the mail room or contact the mail room at 778-782-8021 to arrange pick up.

Postal rates

SFU Surrey uses BC mail to handle Canada Post postage and delivery. There is a handling and processing fee for all Canada Post mailouts that will be charged to departments that use this service. There is a Canada Post outlet located in the Central City mall for personal use.

For Canada Post rates please refer to the Canada Post website below.

Visit Canada Post website

Courier Shipping

SFU Surrey uses a local courier to deliver items within the Lower Mainland. Purolator is typically used for shipping outside of the Lower Mainland.

Outgoing packages can be brought to the mail room or you may call 778-782-8021 to arrange pick up. Your departmental account code is required for all courier shipments. All necessary forms and waybills must accompany your package.

Please note that couriers cannot deliver to PO Box addresses.

Surrey Campus