Here at Candlia, customer satistfaction is our number one concern. If you have any inquiries about our shipping policy feel free to contact us. Please allow up to 48 hours for us to respond. To submit a request, please refer to our contact Contact Us page.
Our products usually take up to 24 hours to process and then are shipped the following morning at 5am PST. Local orders are usually recieved within 2 businiess days however this may take longer during peak hours. Shipments out of Canada may require more time or additional fees.
Changes made to the address of the shipment cannot be changed once processed. If you need to change the address, then contact us immediately, and an additional fee would be charged and a new order will be sent to the new address. If shipments are late, then please contact us immediately to in order for us to best handle your case.
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