Support

Computing Science Facilities and Support

The School of Computing Science has many labs, facilities, and IT-related supports in place for our students, staff and faculty. Navigate to your respective category for more information on access, processes, softwares, and help.

Undergraduate Students

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Graduate Students

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Faculty & Staff Resources

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Research Resources

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Contact Helpdesk

Contact helpdesk at: helpdesk@cs.sfu.ca. Please send the email from your SFU account so it does not end up being discarded. Only email the helpdesk for CMPT related technical issues, NOT for questions about coursework or assignments.

Include the following information in your email to the helpdesk:

  • First & Last Name
  • SFU Computing ID    
  • Student Number
  • Access Card/Fob Number (if applicable) 
  • Course Numbers (current CMPT courses) 
  • Platform (eg. Linux, Mac or Windows)
  • Computer Name
  • Campus & Room Number 
  • Application (if applicable) 
  • Description of the Issue 
  • Error Message (if any) 
  • Previous Ticket Number (if related)