Re: ASCII error question

[Cheryll McCormick <cmccormick@uwsa.edu>]

Ken,
We have also had some periods of extreme slowness with our zcs-NETWORK-5.0.22_GA_3210.SLES10_64.20100126140150I version of Zimbra.  I do see this error in my /opt/zimbra/log/sync.log.  I will need to wait to see if I see this type of message that correlates directly to our periods of slowness.  I'll let you know.  

Thanks,
Cheryll McCormick 
University of Wisconsin System Administration 
Office of Information Services 
780 Regent Street 
Madison, WI 53715 

----- "ken honea" <ken.honea@oit.gatech.edu> wrote:

> From: "ken honea" <ken.honea@oit.gatech.edu>
> To: zimbra-hied-admins@sfu.ca
> Sent: Friday, August 27, 2010 4:19:29 PM GMT -06:00 US/Canada Central
> Subject: ASCII error question
>
> Just wondering if anyone else is seeing this error:
> 
> 2010-08-27 10:50:41,118 INFO  [btpool0-21993]
> [name=aw137@mail.gatech.edu;mid=40570;ip=130.207.185.228;ua=ZimbraWebClient
> - IE7 (Win)/5.0.23_GA_3242.RHEL5_64;] account - domain
> [oit.gatech.edu'] cannot be converted to ASCII
> 
> We have established a correlation between the presence/quantity of
> this error and user complaints of slowness in the web client. Per a
> post in the Zimbra Forum this was attributed to the clients browser. 
> This does not seem to be the case from our observations.
> 
> http://www.zimbra.com/forums/administrators/30740-idnaexception-mailbox-log.html
> 
> Anyone seen this before, know what causes it?  
> 
> Thanks,
> 
> Ken