Power outages can happen at anytime for a variety of reasons. When an outage occurs, our electrical system infrastructure provides automated alerts and alarms that notifies the dispatchers in our trouble center of an issue with our system.
A nearby cruising dispatched to the area to begin their investigation and will provide regular updates on their progress. While smart meters allow us to pinpoint the location of an outage. They don't tell us the cause of an outage. This is why we encourage you to call with information about what you saw and heard to held aid in the restoration efforts.
Once the crew completes the investigation, will work to make necessary repairs to restore power. Depending on the type of work required, the time to restore can vary.
We must perform work on the electrical system to maintain its safe and efficient operation. To ensure the safety of work crews and the public, some of this work can only be done with the power lines de-energized, which usually means an outage for some customers.
We plan outages to perform work that either can’t be done at all or can’t be done safely when the equipment is energized.
By planning the outage and doing the necessary work, our crews can prevent a potential unplanned emergency outage in the future, where a part of the system unexpectedly fails or malfunctions.