Departmental cellphones (Rogers) FAQ

SFU is transitioning to a new Rogers phone plan to better align with the university's current needs. The new plan will offer improved cost savings, enhanced service quality, and increased operational efficiency.

The new Rogers phone plan is set to take effect on August 1, 2024.

The new plan will provide:

• Significant cost savings

• Increased data limits

• Improved roaming options

• A one-time credit of $200 or $300 for renewing existing lines, based on phone line eligibility.

The change will affect all faculty and staff currently enrolled in SFU's cellular plan.

Reach out to your departmental phone administrator for more information about the new plan. 

Based on phone line eligibility, the credit will be automatically applied to existing lines. 

Yes, there are discounts available for family members. SFU employees who avail of the Employee Personal Plan (personally paid) will receive a discount. To proceed, access the website below to review available plans and device options, as well as place an order:

• https://order.fvwireless.com/
• Access Key: GOV
• Province: BC

For any questions on your existing Rogers Employee Plan (personally paid accounts), please contact:

• Email: sales@fvwireless.com
  
• Phone: (604) 244-0550
  

Contact your departmental Rogers order administrators, and they can provide the details via accessing Rogers portal at https://secure2.rogersdirect.ca/Login.aspx. Your departmental Rogers order admins are likely your departmental telecom administrator or your Director.

Any requests for upgrades should be discussed with your departmental phone administrator and approved by your director.

Delivery of new phone hardware is 3-5 business days depending on stock availability.

Please contact your departmental Rogers’ Order Administrator to add a roaming package onto your account. The Roaming Package guide is not available online for corporate accounts. It is highly recommended that you purchase a roaming package when you're travelling outside of Canada, including the United States. You can significantly reduce your cell phone fees. 

If a roaming package was not added, the Rogers Auto-Deploy Buckets will be activated when anyone travels outside of Canada.  More details can be found here

No. Only Canadian SMS text messages are included in the unlimited text package. There are international text messaging packages available. Please contact your departmental Rogers’ Order Administrator for details.

Any requests for upgrades should be discussed with your departmental phone administrator and approved by your director.

Rogers requires written confirmation/authorization from the designated SFU Order Administrator as well as the subscriber to change ownership/liability of a wireless service.

If the only requirement is to transfer the number to SFU’s account, the Order Administrator should e-mail mybsg3@rci.rogers.com, indicating that SFU is willing take over ownership of phone number and its contract; cc the subscriber, who must also indicate their agreement to Rogers.

Yes, it is possible.

Rogers requires written confirmation/authorization from the designated SFU Order Administrator as well as the subscriber to change ownership/liability of a wireless service.

Transferring Service 
If the only requirement is to transfer the number to SFU’s account, the Order Administrator should e-mail mybsg3@rci.rogers.com, indicating that SFU is willing take over ownership of phone number and its contract; cc the subscriber, who must also indicate their agreement to Rogers.

New Hardware Required
If new hardware is also required, please specify this in the e-mail to mybsg3 so they can check the Upgrade Eligibility.  The order administrator will also need to place the hardware order through the RogersDirect’s website.  

SFU User Survey
An important step in setting up a new user or service on SFU’s Corporate Plan is to have the user complete the Web Survey available on the Resources for departmental Rogers order adminstrators page.

The web survey provides personal and billing information to Telephone Operations and Accounts Payable, as well as defining and providing an electronic record of the user accepting the terms and conditions of possessing the University owned device.  Once the survey is completed I will be able to provide access to Rogers Business Self Serve to view monthly invoices.

Ownership
Please note that by agreeing to these terms, the wireless number and hardware become the property of SFU and all future management of the account must be handled only by the designated Order Administrator(s).

Cancellation Fees
It's also important to note that Rogers will not cover early cancellation fees from other cell phone carriers.

Yes, you can.

Rogers requires written confirmation/authorization from the designated SFU Order Administrator as well as the subscriber, in regard to changing ownership/liability of a wireless service. 

If the only requirement is to transfer the number to a personal account, the Order Administrator should e-mail mybsg3@rci.rogers.com, indicating that SFU is willing to relinquish ownership of phone number and its contract; cc the subscriber, who must also indicate their agreement to Rogers to accept financial responsibility.

Once transferred, the user must follow the instructions provided by your Order Administrator.  

No. If the grant includes this type of expense, you would need to obtain approval from Research Accounting first and then process a journal voucher after the expense has been approved.

Contact Rogers MYBSG (My Business Support Group) at 1-877-274-3375 ext. 55803 or email mybsg3@rci.rogers.com. Rogers will only speak to your departmental Rogers order administrator. 

If you have questions about your personal Rogers account(s), call the 1-800 number on your monthly invoice.

The RogersDirect website provides additional accessory discounts for SFU. Please ask your departmental Rogers’ Order Administrator to view or order accessories at  https://secure2.rogersdirect.ca/Login.aspx 

To order cell phones on the SFU corporate plan, do the following:

• Go to https://secure2.rogersdirect.ca/Login.aspx. 
• If you do not have an account yet, please create one at following the Ordering Process instructions on Resources for departmental Rogers order administrators page.
  

The Passcode is available by e-mailing phones@sfu.ca.

To order phones, you will also require the following information:

• Account Number: 645675562
• PO#: Use the SFU G/L#

Requests to be placed on the list must come from an existing Order Administrator or a departmental signing authority to phones@sfu.ca

Invoices for hardware should be sent to the SFU department placing the order.  The consolidated invoice paid by the University is only for the monthly service charges.

SFU Corporate Plan:
Email phones@sfu.ca

Billing:
Price Plan, Account Inquiries
MYBSG3 – Wasim and Kevin
mybsg3@rci.rogers.com
1-877-274-3375 Ext. 55803
8 am – 5 pm

If your phone is within its 12-month warranty please contact your departmental Rogers’ Order Administrator. They will contact RogersDirect and arrange a loaner phone while your phone is in for servicing. If your phone is outside of the 12-month warranty period, contact your departmental Rogers’ Order Administrator and see if you are eligible for a hardware upgrade. Most out-of-warranty repairs exceed $100. If you have an extended warranty please ask your departmental Rogers’ Order Administrator to contact RogersDirect.