Overview

To best serve our faculty, staff and students, there are many documentation related services provided by the School of Computing Science, Faculty of Applied Science and the IT of SFU.

Due to the complexity of the University's information technology infrastructure, the printing is extremely complex as well. This page gives some tips and guidelines on how to get the documentation jobs done with ease.

For printing in the CS Instructional Labs (CSIL), please visit our CSIL printing Frequently Asked Questions page.

This page is actively maintained. Please help us improve it.

Table of Contents

Essentials

Basic tips of printing and photocopying
How to print?
How to photocopy?
How to scan paper/photos?
I want to make hundreds of paper handouts, can someone help me?
The printer I am using is running out of supplies, how to get more?
What should I do with used ink/toner cartridges?
Copyright at the School of Computing Science

About printing

Which printers are available for faculty members?
Which printers are available for staff?
How to print as a new CMPT graduate student?
How to print from a research lab computer?
How to add a printer to a Windows system which is a member of ADSFU?
How to add a FAS printer to a Windows system which is a member of FASnet?
How to add a FAS printer to my Windows XP system?
How to add a FAS printer to my own Windows laptop?
I would like to print an oversized poster, what should I do?

Special topics on printing

Which printers are available for visitors?
I'm using a laptop, which printers I could use?
May I print to the new Multi-Function Devices?
May I print to ITS printers using SFU printing cards?
Is Direct IP Printing supported?
How to generate PDF files?

(for Faculty and Staff only) About SFU Print - the next generation of the Managed Printing Services

What is the SFU Print?
Who should be using SFU Print?
What I need to do to print to SFU Print devices?
Which SFU Print devices I could use?
How to get SFU Print devices setup on my Windows workstation?
How to setup SFU Print devices on my Mac (macOS)?
How to setup SFU Print devices on a Windows laptop?
How to setup SFU Print devices on a self-managed Linux system?
How to report issues regarding SFU Print devices?

About the Managed Printing Services for students (aka Papercut, aka MPS)

What is the MPS (Managed Print Services) of SFU?
Who should be using MPS?
What I need to do to print to MPS printers?
Which MPS printers I could use?
How to setup MPS printers on my Windows workstation?
How to setup MPS printers on my Mac (macOS)?
How to setup MPS printers on my Windows laptop?
How to setup MPS printers on a self-managed Linux box?
What is "Web Print" feature of MPS? May I use it?
How to print sensitive/confidential documents to MPS printers?
I don't get printout when I print to a MPS printer, what should I do?
I have to type in my credentials to print to a MPS printer every time, can this be simplified?
How to report issues regarding MPS Devices?

About using Ricoh Multi-Function Devices

How to print to Ricoh Multi-Function Devices?
How to make a copy on a Ricoh device?
How to scan to an email account?
How to photocopy to overhead transparencies?
How to report issues regarding Ricoh multi-function devices?

About printing using a laptop

How to add SFU printing support to my own Windows laptop?
I'm having trouble adding print queue to my windows laptop; any suggestions?
How to print from a laptop as a faculty member?
How to print from a laptop as a staff member?
How to print from a laptop as a graduate student?
How to print from a laptop as a visitor?
Suddenly, I cannot print to queues on MPS nor "SFU Print", any suggestions?

Known issues

I don't get colour printout while I print to a colour printer; what should I do?
I print multiple copies but only got one copy; what should I do?
I print a single page, but it shows the job has 2 pages; what should I do?
I have trouble printing within SIMS; what should I do?
I print from a Windows computer but the printout is shifted somehow; what should I do?
I scanned a lot of pages on the MFD and sent to my SFU Mail email address, but I did not get the scanned file nor got any error message; what happened?
I scanned a few pages on the MFD but the text in the PDF file is too tiny to read; what should I do?
I print from a Mac computer but the printout is sliced-off somehow; what should I do?
I printed a simple PDF file to a printer, but the printer shows "Insufficient Memory" error. What should I do?
I sent a job to a printer but the printer showed no sign of receiving data - how can I fix this?
I cannot print to our lab printer from Linux workstation. What should I do?

Special notes on specific devices

Special notes on using printer OPS09755 (Data Engineering and Analytics Lab)
Special notes on using printer OPS02353

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Essentials

Basic printing and photocopying tips

• Always use letter size paper
  • To print on other paper sizes, please make sure the paper tray or manual feed port are loaded with the proper paper size. And please remove extra papers when you are done with them.
    
• Please print double-sided for drafts and other informal occasions.
• Please print to Black & White printers when no colour printout is needed.
• If you need large number of printouts, please contact the receptionist for more economical printing options
  
• Before printing on transparency, make sure the transparency is the correct type for the printer and no one else is using the printer. Using manual feed is recommended.
  
• (Recommended) Use electronic files when possible. Generating PDF files is free.
  
• Throughout the SFU community, it is recommended using enterprise level devices for best manageability and reliability with minimum cost.
• Read through this page for more useful tips.

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How to print?

For UNIX/Linux hosts, please select a printer from the list.

For Windows hosts, you may need to run a script to add the printers available for you.

For printing in CSIL, check out this page for more details.

SFU has Papercut Services for the whole university community.

Faculty and staff: please use SFU Print for printing.

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Photocopying

There are a few Ricoh Multi-Function-Devices around:

To speed up the authentication on the device, you need to associate you SFU key fob with your SFU computing ID (once for all).

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Scanning paper/photos

All of the Ricoh Multi-Function Devices are capable of scanning. Please scan it to your SFU Mail email address.

The default scanning resolution on these MFDs is: 200dpi. If you need higher resolution, please make changes accordingly. Please note: increase the resolution will result larger file sizes and this may cause other issues. And the maximum size of any scanned file is 20MB.

In general, please do not reply to the message generated from the scanner/MFD. When there are some issues with the scanning, please do reply the message with the details of the issues.

Warning: if you have your SFU email forwarded to anywhere else, please stop now. If you need to scan to email, please remove the forwarding on your SFU Mail account.

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I want to print a large number of handouts, can someone help me?

Please contact the CMPT receptionist in advance to get the material published.

Printing or photocopying is not recommended.

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The printer I am using is running out of supplies, how can I get more?

If this is an SFU Print device, you may find supplies nearby. Please re-fill; and this will automatically trigger a service call to Ricoh to resupply for this device.

For all other printing devices' supplies, please check out this Q&A.

Please note: if this is a research lab printer or a personal printer, before the order can be put through, we must receive an email confirmation of the purchase from a faculty member, including an account number, covering the cost of the supplies.

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What should I do with used ink/toner cartridges?

Please email helpdesk so we can collect them.

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Copyright at the School of Computing Science & Simon Fraser University

The School of Computing Science respects the rights of copyright holders. Copyright infringement is the theft of intellectual property. Under Canada's copyright law, it is illegal to copy most published materials without permission; therefore, you must obtain permission before recording or reproducing copyrighted materials.

SFU provides information on copyright policy here.

Please be aware that Canadian law and university policy may prohibit downloading or sharing of copyright protected files, media, code or documents from online sources.  If you violate University policies of Canadian laws you will be held personally accountable.  In particular your SFU account will be immediately locked should any complaints about copyright violations be made against it.

Please visit SFU's copyright page for more details.

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About printing

Which printers are available for faculty members?

Here is the list of the printers/devices for faculty; they should only be accessed through the ITS' print server. Using the MFDs is highly recommended.

Burnaby Campus

For the directors of research labs, you may use the lab printer(s).

Surrey Campus

There are a few Ricoh Multi-Function-Devices around:

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Which printers are available for staff?

The helpdesk will configure all the printers for each staff personally.

Here is a list of the printers CMPT staff can use; they should only be accessed through the ITS' print server. Using the MFDs is highly recommended.

Burnaby Campus

For the directors of research labs, you may use the lab printer(s).

Surrey Campus

There are a few Ricoh Multi-Function-Devices around:

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How to print as a new CMPT graduate student?

When joining the School of Computing Science, graduate students have the same access to the printing services provided for our undergraduate students. Once you work in a research lab, the lab may have a printer for you.

Burnaby Campus

in ASB 9938 (CSIL)

Please follow the instructions for CSIL users.

in TASC1 9401

Only if you are doing TA/TM job for the current semester, you could use the device for your TA/AM job - it is not for your research nor for your study.

Surrey Campus

There are a few Ricoh Multi-Function-Devices around:

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How to print from a research lab computer

In general, there is at least one printer in each research lab shared by all the users in this specific lab.

Burnaby campus

Most of research labs' printers are configured with the server cs-papercut-p.dc.sfu.ca.

Here is the list of the printing devices:

If you are using Windows workstations: please ask the lab admin to get the printer drivers added to the Windows system, and then you can add the printer(s) to your own profile.

You may also print to "New Lab Mono" or "New Lab Colour" (or "NewLabMono" or "NewLabColour") using SFU cardless print release system - the money will be deducted from your SFU printing account when the job is released. See this Q&A for details.

Surrey campus

Print to "New_Surrey_Mono" or "New_Surrey_Colour"using SFU cardless print release system - the money will be deducted from your SFU printing account when the job is released.

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How to add a printer to a Windows system which is a member of ADSFU?

There are multiple ways to print for the Windows systems which are members of ADSFU: print through SFU Print, print through MPS printer.

You could run this command to add all the CMPT printing devices to your profile:

cscript c:\windows\vbs_add_my_devices.vbs

If you like to manually add the printer, please follow these steps:

To use the SFU Print devices,

please connect to print server sfuprint-p.mps.sfu.ca.

please follow the instructions listed on this Q&A.

To use printers on Papercut Service for students,

please connect to print server cs-papercut-p.dc.sfu.ca.

please follow the instructions listed on this Q&A.

From time to time, you may want to update your printer list; in this case, please run the following commands in order:

cscript c:\windows\vbs_remove_all_network_printers.vbs

cscript c:\windows\vbs_add_my_devices.vbs

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How do I add a FAS Network printer to my Windows system which is a member of FASnet?

If you are still using a host binding to FAS domain, please stop and report to helpdesk: these hosts are no longer supported on the network. All FAS binding hosts must be migrated to ADSFU binding asap, especially the Linux hosts.

(Obsolete) instructions:

If you are not the administrator of the computer, you may need to contact helpdesk (or lab admin if you are using a research lab computer) to get the proper driver installed in advance.

Once the printer driver has been installed on the system, you need to add the printer to your windows profile:

• Logon to the Windows system as usual
• Click Windows Start icon, select "Devices and Printers"
  
• Within the newly opened window, under "Printers and Faxes" section, right click on the blank space and select "Add printer" of the popup menu.
• Within the newly opened "Add Printer" dialog box, click "Add a network, wireless or Bluetooth printer"
  
• Click "The printer that I want isn't listed"
  
• Key in the partial path to a printer on a print server (e.g. "\\****\") under "Select a shared printer by name"; please note: all the back-slashes must be used as instructed here.
  
• Now, you will see bunch of printers listed; pick the one you'd like to use.
• Click "Next" button and watch the installation progresses.
• Please do not set it to your default printer - the default printer should always be a pseudo PDF printer.
• Please select "do NOT share this printer" when prompted.
• Click OK a few times and done.

This will add one printer to your profile; if you want have other printers added to your fleet, please repeat these steps.

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How to add a FASnet printer to my Windows XP system

If you are still using an XP box, please stop and report to helpdesk: the Windows XP is no longer a valid Operating System on SFU network.

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How do I print an oversized poster?

The School does not have the equipment to handle oversized printing. Here are two places you may try near Burnaby Campus:

1.  SFU's Document Solutions
   
2.  Cornerstone Printing. Please ensure you are satisfied with the quality (check out their samples) before placing your order.

Please note: there are costs involved.

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Special topics on printing

Which printers are available for visitors?

Generally speaking, you may print to the printers in TASC1 9206 (the faculty lounge). There are some scenarios:

(not yet available): using your designated csguest account, you could print to SFU_Print and release the job on an SFU Print device.

or:
A) There are USB cables near the printers in TASC1 9206; you could directly hook up the cable between the printer and your laptop, you should be able to print (after you get the printer driver installed).

B) You could use "Remote Desktop Connections" connect to rcga-wints-01.dc.sfu.ca:3389 (using account fas.sfu.ca\csguest?). From this terminal server, you could add printer \\cs-papercut-p.dc.sfu.ca\cs-lounge. Then you could print to this printer.

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May I print to the new Multi-Function Devices?

Yes.

But, they must be configured for you.

Please check out the SFU Print section on this page for details.

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May I print to ITS printers using SFU printing cards?

No. The printing cards are no longer in service. Please use SFU's new cardless print release system SFU Print instead.

Burnaby campus and Surrey campus

ITS provide Multi-Function devices and printing accounts. The advantages include: you may get the printout when you are on the spot, and you could get the printouts at various locations all around campus.

For faculty and staff only:

To use cardless print release system, please print to "SFU_Print" release the jobs afterwards.

Please check out the official SFU Print page for more details.

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I'm using a laptop, which printers I could use?

Please check out this Q&A for answers

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Is Direct IP Printing supported?

No.

All printing devices are only accessible from varies print servers only.

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(For Faculty and Staff only) SFU Print - the next generation of the Managed Printing Services

What is the SFU Print?

SFU Print is the University's latest printing, scanning and photocopying service, for faculty and staff.

SFU Print is aiming to improve the user experience, promote sustainability, and help reduce the University's printing costs.

Here are some of the key features and benefits of SFU Print:

• Printing to any SFU Print device: You can print to any SFU Print device located in your department on any campus.
• Secure & Sustainable printing: Print jobs are held securely in the centralized queue until you release them.
• 100% Colour MFD fleet: All SFU Print devices will have colour printing capabilities (defaulted to print in black and white for cost saving measures.)

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What do I need to do to print to SFU Print devices?

We are implementing SFU Print for all CMPT faculty and staff. We will give users advance notice and provide assistance every step of the way. But, at this moment, only faculty members and staff could use SFU Print.

First, please locate an SFU Print device on campus with a HID reader (a fob reader)

Then, tap your SFU fob on the HID reader on this device and follow the instructions on the touch screen to associate your fob with your account.

From now on, every time you print to "SFU_Print", you could tap your fob and then release print jobs; photocopy and scan also require authentication / fob-tapping.

While you print, please make sure you print to a printer named "SFU_Print", and the specific Papercut client tool is running.

For any SFU Print device which does not have a HID reader, please always authenticate using the keyboard on the device.

For more details, please check out the official SFU Print Service page.

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Which SFU print devices I could use?

In principle, you may print to any printer configured with SFU Print service.

Since the Multi-Function Devices (MFDs) we have are more cost effective than other (smaller / desktop / workgroup) printers, we highly recommend using these devices, which are all configured with SFU Print service.

For CMPT faculty and staff on the Burnaby campus, here are the most convenient SFU Print devices, as you see clearly where they are located:

bby-asb-9975

- the colour MFD in the ASB9976 (access it from ASB 9971) - please note: it is not in the room which its name indicates.

bby-tasc1-9206

- the colour MFD in the lounge (TASC1 9206)

bby-tasc1-9401

- (not available for graduate students who have no staff status) the colour MFD in the common room (TASC1 9401)

For CMPT faculty and staff on the Surrey campus, there are the 3 most SFU Print devices around in rooms SRYE 5131 & SRYE 5020.

Please note these device names. Any service request related to these devices must include these ID names, no exceptions.

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How to setup SFU print devices on my Windows workstation?

In short, for any managed Windows workstation on SFU wired network - e.g. an office PC or a research workstation - it is already setup; you could simply print to SFU_Print and use your fob to release print jobs.

If you don't see this printer, please run this command to add all the CMPT printing devices to your profile:

cscript c:\windows\vbs_add_my_devices.vbs

If you are managing the system yourself (or using a laptop), please make sure:

a specific Papercut client tool is running with your SFU credentials set.

print queue \\sfuprint-p.mps.sfu.ca\SFU_Print_non_AD_auth is added to the system.

For detailed instructions, please check out the official SFU Print How-to guides.

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How to setup SFU print devices on my Mac (macOS)?

For detailed instructions, please check out the How-to guide on the official SFU Print Service page.

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How to setup SFU Print devices on a Windows laptop?

To print to a SFU Print device (which is configured on one specific SFU's Papercut server), you must

have the specific Papercut client present on your own device and authenticate through this client.

have print queue \\sfuprint-p.mps.sfu.ca\SFU_Print_non_AD_auth added to your own device.

For more instructions, please check out the How-to guide on the official SFU Print Service page.

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How to setup SFU print devices on a self-managed Linux box?

To print to a SFU Print device (which is configured on one specific SFU's Papercut server), you must have a specific Papercut client present on your own device and authenticate through this client.

So you may Remote Desktop (RDP) into our CSIL Windows Terminal Server to avoid all the trouble.

If you decide to get all the components working on the system you self-manage:

please read through the How-to guide on the official SFU Print Service page for detailed instructions.

also, you will find more tips in Papercut's official client guide.

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How do I report issues regarding SFU Print Devices?

All of the SFU Print devices are under the service contract between SFU and Ricoh. Thus, all issues related to these devices should be re-directed to Ricoh.

When you report issues with these devices, please take a note on the device ID and call the phone number clearly tagged on the device.

The exception: if this device is running out of paper, please email helpdesk with the details.

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About the Managed Printing Services for students (aka Papercut, aka MPS)

Please note: on this document, we use MPS to describe this service.

*Important* althoug SFU Print utilize Papercut accounting as well, it is total different than MPS.

What is the MPS (Managed Print Services) of SFU?

MPS is now simply called Papercut Service.

The Managed Print Services is one important stage of the SFU computing services. It is a centralized printing solution with accounting.

This service started as part of the partnership between SFU and Konica Minolta, with the purpose to provide multi-function copiers, printers and the MPS for all SFU campuses. Now, Ricoh is the partner for all multi-function devices.

The costs of using MPS devices are lower than using other printing services on campus. The Papercut accounting system is at the frontend of the MPS; all printings on MPS are authenticated, monitored and charged.

For more information, please check out SFU's official web page for MPS.

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Who should be using MPS?

The MPS is for everyone in the SFU community.

So, every SFU user could use MPS.

faculty and staff only: please use "SFU Print" service.

for all other people, please use MPS.

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What do I need to do to print to MPS printers?

The implementation of MPS involves some technical tasks at the backend. They are transparent to the users but must be done before a user could print or photocopy on a MPS device.

We are implementing MPS for all CMPT users. We will give users advance notice and provide assistance every step of the way.

If you like to print from your own devices to a MPS device (on print server cs-papercut-p.dc.sfu.ca), please check out ITS' Papercut Service for students page. Also, please check out Papercut's official client guide.

For any CMPT user, if you cannot print to MPS MFDs/printers, please contat helpdesk.

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Which MPS printers can I use?

In principle, you may print to any printer configured on the MPS.

However, all the Multi-Function Devices (MFD) provided by Konica Minolta have been retired from service - they are replaced by Ricoh MFDs which under new banner SFU Print; only workgroup printers are still available under MPS banner. You could see the list on this page (those devices with "ops" names).

Please pay close attention to the names of these devices. Any service request related to these devices must include these ID names, no exceptions.

If you are in an area (on campus) you are not familiar with and need printouts, please locate a MPS device - there is a tag on the device indicating this. Note down the name of the device and print to this one from your computer.

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How to setup MPS printers on my Windows workstation?

In general, when you sign in to a managed Windows workstation, the printers you have access to are available.

If this did not happen, you could run this command to add all the CMPT printing devices to your profile:

cscript c:\windows\vbs_add_my_devices.vbs

If you don't see the specific printer show up, please email helpdesk.

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How to setup MPS printers on my Mac (macOS)?

Here are the steps:

Please install a specific Papercut client on the system first. You should download the installation package from the official SFU Papercut Service for students page.

Now, go to System Preferences: Printers & Scanners and hit the '+' to add a new printer.

Right-click on the title bar, choose "Customize Toolbar", and drag   "Advanced" into the toolbar (if it isn't already there).

Click on "Advanced" and wait for the computer to finish searching for printers.

In the "Type" dropdown menu, choose: "Windows printer via spools".

Leave the "Device" set to "Another Device".

In the URL window, type:

smb://ADSFU;Guest:@cs-papercut-p.dc.sfu.ca/<devicename>

(the <devicename> is something like: cs-lab1-01, or tasc1-6543, or ops09999)

In the "Name" field type whatever name you'd like to call the device.

In the "Location" field, fill in the location.

In "Use" field, choose the appropriate Konica Minolta printer driver - you may need to download and install it onto the system first.

Hit the "Add" button.

Set the options, and hit "OK" and done.

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How to setup MPS printers on a Windows laptop?

To print to a MPS device (which is configured on one of the SFU's Papercut servers), you must have a specific Papercut client present on your own device and authenticate through this client.

Please read through ITS' Papercut Service for students page for detailed instructions.

Also, you will find more tips in Papercut's official client guide.

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How to setup MPS printers on a self-managed Linux box?

To print to a MPS device (which is configured on SFU's Papercut server), you must have a specific Papercut client present on your own device and authenticate through this client.

So, you may Remote Desktop (RDP) into our CSIL Windows Terminal Server to avoid all the trouble.

If you decided to get all components working on this box you self-manage:

Please read through ITS' Papercut Service for students page for detailed instructions. Please be sure to set the device as "Windows Printer via SAMBA".

Also, you will find more tips in Papercut's official client guide.

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What is the "Web Print" feature of MPS? May I use it?

It seems that this feature is no longer available, we are investigating. (2023.03.14)

(the following answer are to be revised)

Through the web interface of the MPS, you can upload a file and print it to any SFU MPS printer from anywhere. Here is the URL.

The advantage: there is no configuration needed on client side.

The limitations: at this moment, the supported formats are Microsoft Office documents and PDF files.

At this time, all of the CMPT faculty members and staff can use Web Print feature of MPS.

Please note: the Web Print is set to print double-sided by default.

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What if I want to print sensitive/confidential documents to MPS printers?

** latest update ** Pleas print to SFU_Print and release it on a device - it is very secure!

(The following answer is for reference use only.)

To print confidential documents, please use the "Secure Print" feature of the Multi-Function Devices (MFD) we have.

(Please note: never send a confidential document to any device/printer that does not have Secure Print feature.)

To use Secure Print from a Windows 7 computer:

step 1: Preparation:

Logon to the Windows system as usual

Click Windows Start icon, select "Devices and Printers"

Right click the printer you want to send the confidential documents to. Select "Printing Preferences"

Within newly opened "Printing Preferences" dialog window, click "Basic" tab.

Under "Output Method", select "Secure Print"

Then click "User Settings..." button

Within the "User Settings" dialog box, for both "Secure Print ID" and "Password", key in fair complex strings

Click OK button a few times to save the settings.

step2: Print a secure document:

With the document open, start print.

Now, select the MPS MFD (which you have configured Secure Print on)

Click "Preferences" button

Within newly opened "Printing Preferences" dialog window, click "Basic" tab.

Under "Output Method", select "Secure Print"

Click OK button a few times to print the document in secured way.

Important! A print job is secured only when "Output Method" is set to "Secure Print".

step 3: Now, it is time to get the paper print out (release it securely).

go to the MFD you just printed confidential documents to

login as usual using your copier code

now, hit the physical button [User Box]

on screen, hit the [System Secure Document User Box] tab

on screen, hit [Use/File] button

now, key in the ID and password as prompted.

select the job on screen and hit [Print] button, then hit the [Start] button to release the job

logout by hit [Access] physical button

take the printout with you.

Note: if you do not use Secure Print method regularly, please change the default method back to just "Print", or you have to release the jobs every time.

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I don't get a printout when I print to a MPS printer. What should I do?

Here are the steps to carry out some simple diagnostics before contacting helpdesk.

If your are using a Windows computer:

1) Launch a commandline window by run "cmd", within this commandline window, please run

net use \\cs-papercut-p.dc.sfu.ca\share /PERSISTENT:YES /SAVECRED

if it prompts you for username and password, it means you are not connected to the MPS server.  Provide the following credentials:

username: ad.sfu.ca\<yourusername>

password: <your SFU Mail password>

2) Check to see if the green "P" icon is presented within the system notification area. If not, please run the Papercut Client application again.

* We highly recommend placing the Papercut Client as part of your Startup menu.

3) Double-click the green "P" icon which in the system notification area. If prompted, provide the following credentials:

username: ad.sfu.ca\<yourusername>

password: <your SFU Mail password>

It is recommended saving the credentials if you are printing from your regular workstation.

4) Double-click the green "P" icon which in the system notification area, and click the link to get to the Papercut site. Please take a note on the funds - no funds, no printing :)

* If you see the value of the funds is negative, don't panic; this is normal for faculty and staff.

5) Remove and re-add the MPS devices. You will find more details on how to add and configure MPS devices on the previous Q&A.

If your are using a RCG Ubuntu system:

1) Check to see if the green "P" icon is presented while you login and is part of your desktop. If not, please contact helpdesk asap.

2) Try to print to the lab printer, the Papercut client shall prompt you for your credentials. If it never prompts or won't accept your credential, contact helpdesk asap.

3) From the Papercut client box, click "Details", then login to the site to see your recent print jobs. If it won't allow you login, contact helpdesk asap.

If you have a self-managed system, we don't have a diagnostic procedure yet.

If you have to go through these diagnostic steps every now and then, please contact helpdesk for assistance.

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I have to type in my credentials to print to a MPS printer every time, can this be simplified?

If you are using your own device or a self-managed system, please keep things as-is - change the settings may cause severe security issues.

You may save the credentials for your current logon session on your own designated wired and managed workstation. It should not ask you again.

This is a purposely designed safety feature of Papercut.

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How do I report issues regarding MPS Devices?

All of the MPS Devices are under the service contract between SFU and vendors. Thus, all issues related to these devices should be re-directed to the specific vendor.

When you report issues with these devices, please take a note on the device ID (which may start with OPS ...) and call the 1-800 number clearly tagged on the device.

The exception: if this device is running out of paper, please email helpdesk with the details.

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About using Ricoh Multi-Function Devices

How to photocopy on Ricoh device?

Please follow these steps:

• Tab your own fob
• Click the 'Device function' button on the touch screen
• Click the 'Copy' button on the touch screen
  
• Follow the instructions on the touch screen to photocopy; customize as you see fit
  
• Click the 'Logout' button on the touch screen's top-right corner when the job is done

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About printing using a laptop

How to add SFU printing support to my own Windows laptop?

(In this Q&A, we use Windows system as an example; for other OSes, it is very similar but please do follow each OS' guidelines for adding print queues.)

(the best way) Method 0: You should remotely connect to your wired workstation and print from it.

(Special case) If you are a faculty or staff member, you could connect to rcga-wints-01.dc.sfu.ca:3389 by using "Remote Desktop Connections" and print from it.

If your don't have a desktop workstation, You could ssh into one of RCG's Linux Terminal Servers and print from it.

If you are more familiar with Windows interface, could use "Remote Desktop Connections" connect to CSIL Windows Terminal Server and print from it.

(recommended) Method 1: (faculty and staff only) To use the SFU Print devices; please follow the instructions here:

Prerequisite: please be sure your account has administrative privilege on the laptop so the printer drivers could be loaded properly. Please install the Papercut client on the laptop. You could download the installation package from the How-to guide on SFU Papercut Service for students page.

Preparation: logon as usual, connect to SFU-Secure wireless network

first. Connect to print sfuprint-p.mps.sfu.ca, run the following commands in order:

 net use \\sfuprint-p.mps.sfu.ca\ipc$ /del
 net use \\sfuprint-p.mps.sfu.ca\ipc$ /user:ad.sfu.ca\yourusername /PERSISTENT:NO
 (key in your SFU Mail password)

 Since this two commands shall be used to ensure the connection every time you print, please save it as "connect_2_sfuprint.bat" on the desktop for future use.

secondly. Now, let's add SFU Print queue:

 Click Windows Start icon, launch "Printers & scanners"
  Within the newly opened window, click "Add a printer or scanner"
  Click "The printer that I want isn't listed" (this is a MUST!)
  Key in the partial path to a printer on an SFU Print server (e.g. "\\sfuprint-p.mps.sfu.ca\") under "Select a shared printer by name"; (all the back-slashes must be used as instructed here.)
  Now, you will see bunch of printers listed; pick "SFU_Print_non_AD_auth".
  Click "Next" button and watch the installation progresses.
  (optional) Please do not set it to your default printer - the default printer should always be a pseudo PDF printer.
  Please select "do NOT share this printer" when prompted.
  Click OK a few times and done.

*Important* before printing to SFU_Print queue, please make sure the Papercut client is running and a Papercut server is connected.

(recommended) Method 2:  To use the MPS printers; please follow the instructions here:

Prerequisite: please be sure your account has administrative privilege on the laptop so the printer drivers could be loaded properly. Please install the Papercut client on the laptop. You should download the installation package by following the How-to guide on the SFU Papercut Service for students page.

Preparation: logon as usual, connect to SFU-Secure wireless network

1. Connect to print server cs-papercut-p.dc.sfu.ca, run the following commands in order:

 net use \\cs-papercut-p.dc.sfu.ca\ipc$ /del
 net use \\cs-papercut-p.dc.sfu.ca\ipc$ /user:ad.sfu.ca\yourusername /PERSISTENT:NO
 (key in your SFU Mail password)

 Since this two commands shall be used to ensure the connection every time you print, please save it as "connect_2_papercut.bat" on the desktop for future use.

2. Now, let's add a Papercut printer:

 Click Windows Start icon, launch "Printers & scanners"
  Within the newly opened window, click "Add a printer or scanner"
  Click "The printer that I want isn't listed" (this is a MUST!)
  Key in the partial path to a printer on a Papercut server (e.g. "\\cs-papercut-p.dc.sfu.ca\") under "Select a shared printer by name"; (all the back-slashes must be used as instructed here.)
  Now, you will see bunch of printers listed; pick the one you'd like to use.
  Click "Next" button and watch the installation progresses.
  (optional) Please do not set it to your default printer - the default printer should always be a pseudo PDF printer.
  Please select "do NOT share this printer" when prompted.
  Click OK a few times and done.

This will add one printer to your profile; if you want have other printers added to your fleet, please repeat these steps.

*Important* before printing to a Papercut printer, please make sure the Papercut client is running and a Papercut server is connected.

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I'm having trouble adding print queue to my Windows laptop; any suggestions?

In most cases, this has something to do with the "Point and Print Restrictions" setting on the Windows system.

You may want t try the following:

 launch gpedit, within the newly opened Local Group Policy Editor window,

  navigate on the left pane to

      Computer Configuration

         Administrative Templates

            Printers

  on the right pane, a list of various policies show up.

    double click on "Point and Print Restrictions", which should be "Enabled" if there is a trouble.

       within this dialogbox, under section "Users can only point and print to these servers:"

        please add the FQDN for the print server in question as needed, for example: prtsrv1.test.ca

      hit the button "Apply" to save the changes.

    double click on "Always render print jobs on the server"

       change it to "Enabled"

      hit the button "Apply" to save the changes.

 now, reboot the laptop and try again.

If this workaround does not work for you, please let us know asap.

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How to print from a laptop as a faculty member?

On Burnaby campus, a faculty member could print to many devices in ASB and TASC1. Here are some scenarios:

A) ** RECOMMENED ** You could use "Remote Desktop Connections" connect to rcga-wints-01.dc.sfu.ca:3389 (using account ad.sfu.ca\yourusername).

From this terminal server, you could print to \\sfuprint-p.mps.sfu.ca\SFU_Print.

Of course, you could add other printers as needed.

B) You could ssh into one of RCG's Linux Terminal Servers (e.g. rcga-linux-ts1.dc.sfu.ca) and print.

C) You could print to SFU Print queue and release on any SFU Print MFD around campus. Please follow the instructions in previous Q&A to add this queue.

D) There are USB cables near the printers in TASC1 9206; you could directly hook up the cable between the printer and your laptop, you should be able to print (after you get the printer driver installed on the laptop).

F) (under reviewing) You could manually add all printers listed on this page onto your laptop in advance; and before printing, make sure the connections to the servers are established/restored (and make sure the specific Papercut client is running if this a Papercut server is used).

(Please note: most of these printers/MFDs are behind secured doors, please use your fob to gain access.)

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How to print from a laptop as a staff member?

It is quite the same for faculty and staff to print - please check out the previous Q&A.

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How to print from a laptop as a graduate student?

First of all, please identify which device you would like to print to.

For TAs printing related to the TA appointment, please use the printer "SFU Print", it will charge your printing to the course account. You can release the print job by logging in on any of the Ricoh MFDs on campus intended for employee use such as the one in the TASC1 9401 common room or the once in ASB 10700 FAS reception area. Note that the Ricoh MFD in CSIL is on a different printing system intended for students who are paying from personal funds.

For your research and study, please use the printer in the lab - it could be configured on "Papercut for students'. Please check out more details on this page.

If there is no printer present in the lab, please chat with your supervisor about options.

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How to print from a laptop for a visitor?

On Burnaby mountain campus, you may want to print to the printers in TASC1 9206 (the faculty lounge, fob access). Here are some scenarios:

A) There are USB cables near the printers in TASC1 9206; you could directly hook up the cable between the printer and your laptop, you should be able to print (after you get the printer driver installed).

B) You could use "Remote Desktop Connections" connect to ts.fas.sfu.ca (using account fas.sfu.ca\csguest?). From this terminal server, you could add printer \\cs-papercut-p.dc.sfu.ca\cs-lounge. Then you could print to this printer.

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Suddenly, I cannot print to queues on MPS nor "SFU Print", any suggestions?

There are a few causes:

. The Papercut client might be out dated. Please download & install the latest package for specific service again.

. The authentication will fail if the time of the laptop is off by a minute or more. Please make sure the time on the laptop is properly synchronized.

. The driver for the specific print queue might be out dated. Please update it.

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known issues

I am not getting a colour printout when I print to a colour printer; what should I do?

For HP printers, this is a known issue with certain version of the Universal Printer Driver; it cannot handle colour printing.

The issue may be resolved by using the latest Universal Printer Driver from HP. Please remove the printer from the list and add it again. This forces the system use the new driver.

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I printed multiple copies but only got one copy; what should I do?

For HP printers, this is a known issue on certain (type of) print servers.

The workaround: please manually print multiple times for the same job.

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I printed a single page, but it shows the job as having 2 pages; what should I do?

The symptoms: when printing an odd number of pages, the print server always generates a job with an even number of pages when the print is set to print "double-sided" or "duplex".

For HP printers, this is a known issue on certain (type of) print servers.

The workaround: you may change the printer to use single-sided finishing as a quick workaround.

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I have trouble printing within SIMS; what should I do?

The symptoms: when printing within SIMS, the printout does not reach expected result.

Workaround #1 (verified at 2012.05.28): For Windows users, please follow these guide lines:

• please use IE (Internet Explorer) connect to SIMS
• please double-click within the area you would like to print
  
• click menu File -> Print...
• select the desired printer (or pseudo/PDF printer)
• click tab "Options"
  
• make sure "Only the selected frame" is selected
• click Print and keep your fingers crossed.

The tip: if there is a "print friendly" button or link on the page, always use it :)

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I printed from a Windows computer but the printout is shifted somehow; what should I do?

(obsolete).

This is a known issue on a decommissioned server. So, please skip ahead.

when print to the samba print server "rcga-bluebell" from a Windows computer; due to incorrect paper size for the print job.

Technical description of the issue: although the printer configured on "rcga-bluebell" is set to use "letter" as the default paper size, the client computer may interpret this value the wrong way. i.e. Windows XP may see it as 11x17.

We are still working on a fix, but here are some workarounds you may try:

Workaround #1: Manually change the paper size of the printer to desired one - every time you print. Please note: only change the "printer preferences" won't work for most of the applications.

Workaround #2: upgrade the computer OS to Windows 7.

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I scanned a lot of pages on the MFD and sent to my SFU Connect email address, but I did not get the scanned file nor got any error message; what happened?

The issue is: the scanned file is too big. The SFU Mail server rejected the huge attachment.

The workaround: please always scan to smaller files. e.g. scan 20 pages or less to a file, send the email and then next 20 pages and so on.

You may want to use "Compact PDF" document type for your scanning. This will generate PDF files in 1/4 of regular size. And you may also select 200dpi to further reduce the file size. Please try out a few pages to see if the resulting file is satisfactory.

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I scanned a few pages on the MFD but the text in the PDF file is too tiny to read; what should I do?

In general, this means the resolution of the scan is not high enough to produce clear text.

You could try the following:

• select higher resolution for scanning: 600x600dpi would be a good idea.
  
• select the PDF instead of Compact PDF for output file.
  

Please note: use these options will generate huge PDF files. So, please scan & send each individual page, page by page - you could use tools to stitch these PDFs to a single PDF file on your computer later.

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I print from a Mac computer but the printout is sliced-off somehow; what should I do?

This is a known issue. We are investigating.

Here is the workaround before a solution is found, please print it

with the "Scale to Fit" button selected, and

with the "Fill Entire Paper" button selected.

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I printed a simple PDF file to a printer, but the printer shows "Insufficient Memory" error. What should I do?

In general, this means the printer could not handle the print job.

You may try these steps:

1. If you don't need colour printout, please try to select "grayscale" and print again.
2. You may first generate a new PDF file by printing to "Save as PDF" (the pseudo printer); and then print the newly generated PDF file. Please select "grayscale" if no colour printout is needed.
3. Print a bigger/newer printing device, e.g. a Ricoh MFD.

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I sent a job to a printer but the printer showed no sign of receiving data - how can I fix this?

First of all, please note: we are printing through print servers - so a few seconds delay is expected.

Here are some of the steps you may take to diagnose the printing issues:

(1) from your computer, try to ping this printer, if the printer is alive and there is no packets loss, proceed to step 2; otherwise:

please power cycle the printer and ping the printer again from your computer.

if it is successful, the printer should be printing now.

otherwise:

please power cycle the switch (which this printer is attached to) and power cycle the printer again.

ping the printer again from your computer,

if it is successful, the printer should be printing now.

if you still cannot ping the printer, please email us.

(2) double-click the printer icon on the system notification area

if you see the printer's status is "paused", please email us so we could make it active.

if you see the earliest job of this printer is "printing..." but the printer does nothing:

please try to cancel the job and the next job should be printed now. (investigate the stuck job is recommended.)

if it still does not print, email us.

Of course, there are some other anomalies, please email us when those occur.

Just a reminder: please make sure your lab's acronym and the printer name are clearly stated on the subject line of your message.

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I cannot print to our lab printer from Linux workstation. What should I do?

This is an known issue - if this printer is configured on a specific Papercut server.

The current workaround is to remote into the CSIL Windows Terminal Server, add the printer to your printer fleet and print to it - use the detailed instructions on this page. Just remember: logoff from this server when you are done since this server is shared by many.

For any other case, please email helpdesk.

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Special notes on specific devices

(obsolete) Special notes on using printer OPS02349 (Graphics, Usability, and Visualization Lab)

This printer is now decommisssioned.

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Special notes on using printer OPS09755 (Data Engineering and Analytics Lab)

This printer is restricted to be used by the members of DEAL only.

Here are some of the cases if you print from different devices:

From a Linux (RCG Ubuntu) computer:

command:     lp -d ops09755 [filename].ps

From an ADSFU Windows computer:

print to:    \\cs-papercut-p.dc.sfu.ca\ops09755

When you report issues with this printer, please take a note on the device ID (which starts with OPS ...) and call the 1-800 number clearly tagged on the printer.

If this printer is running out of paper, please email helpdesk with the details - especially the account which will cover the cost of the paper.

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Special notes on using printer cs-dsl-hp (Database Systems Lab)

This printer is restricted to be used by the members of DSL only. Please ensure you have Papercut client running when you print to this printer.

Here are some of the cases if you print from different devices (in all cases, Papercut client must present):

From a Linux computer:

command: (to be answered)

From an ADSFU Windows computer:

print to:    \\cs-papercut-p.dc.sfu.ca\cs-dsl-hp

When you report issues with this printer, please email helpdesk.

If this printer is running out of paper, please email helpdesk with the details - especially the account which will cover the cost of the paper.

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Special notes on using printer cs-hci-hp (Interactive eXperience Lab)

This printer is restricted to be used by the members of iXLab only. Please ensure you have Papercut client running when you print to this printer.

Here are some of the cases if you print from different devices:

From an ADSFU Windows computer:

print to:    \\cs-papercut-p.dc.sfu.ca\cs-hci-hp

From any other system: please check out the SFU Papercut Service for students page for more instructions (especially under "How do I install client and print from my laptop or notebook?").

command: (to be answered)

When you report issues with this printer, please email helpdesk.

If this printer is running out of paper, please email helpdesk with the details - especially the account which will cover the cost of the paper.

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Extras

How to report issues regarding SFU Print devices or MPS devices?

If there is a tag on the device/printer, please call the number on the tag with the device ID information.

How to report issues regarding CMPT printers?

Please click here and follow the instructions on how to contact helpdesk.

I got more questions; what should I do?

Here is the official SFU Print page:

https://sfu.teamdynamix.com/TDClient/255/ITServices/Requests/ServiceDet?ID=2381

Here is the official SFU Papercut Service for students page:

https://sfu.teamdynamix.com/TDClient/255/ITServices/Requests/ServiceDet?ID=2380

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