How to gain physical access to CSIL and other CMPT Labs (Card Access)
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On this page, the terms card and fob are interchangeable. Burnaby and Surrey campuses do not issue the same cards/fobs. Burnaby cards work on our Burnaby and Surrey (SRYE) doors, so we recommend you get a card in Burnaby. Do not fill out an Access Control Form yourself. The School of Computing Science sends the information to Access Control. |
Table of Contents
General
What do I need to access CSIL and other CMPT Labs?
Who can access the CSIL facilities?
When should I return my access card?
How do I report access card issues?
Getting an access card
How do I get an access card?
Where can I get my access card?
What if I already have an access card?
I have an access card from another SFU department. Do I still need a separate card to access CSIL and other CMPT Labs?
I'm a Graduate student / TA / Sessional / CMPT Major / CMPT Minor, how do I get access?
I'm an undergraduate student work in a CMPT research lab; how do I get access to this research lab?
I am taking CMPT courses at Burnaby campus, may I access CSIL@Surrey?
I am taking my first CMPT course and I don't plan to take any more; do I need to get the CSIL access card?
Problems
I lost my access card, or, my access card was stolen. What do I do?
I found my old access card after reporting it lost and obtaining a replacement, what should I do?
My access card worked properly for a few weeks and now it doesn't - why?
My access card allows me to use other department's lab but not CSIL - and I am taking courses from both departments. What should I do?
Warnings
Can I use my friend's card or lend them mine?
Can I prop open a CSIL or other CMPT Labs' door?
What do I need to access CSIL and other CMPT labs?
You require an access card (or access fob; as noted we use the words interchangeably in this FAQ) to open the doors to the labs. Burnaby campus issues different access cards than the ones issued at Surrey campus; because Burnaby-issued cards work on our Burnaby campus doors (ASB, SECB, TASC1) and our Surrey campus doors (SRYE), we highly recommend every CMPT user gets her/his access card in Burnaby.
For your own protection, please never open the door for other people.
SFU security personnel periodically check the labs and students without valid access cards will be asked to leave.
Who can access the CSIL facilities?
The following people are allowed to enter CSIL by using the access cards issued to them.
Students registered in any Computing Science course
Students admitted into Computing Science Major program
Students admitted into Software Systems (SoSy) program
Students admitted into Computing Science Minor program
The Instructors, Sessionals and TAs of any CMPT course
When should I return my access card?
You can keep the access card in anticipation of needing it in future semesters if you wish.
If you received your card prior to 2017 you may have paid a refundable deposit and you can turn your card in at the SFU Security Access Control office for a refund.
SFU Security keeps records of the deposits paid; contact them with any questions.
How do I report access card issues?
Please report all problems by emailing helpdesk.
Here is the information to include to help us investigate the issue:
Your full name:
SFU Computing ID:
Student number:
Campus & Room#:
Access card/fob card number (if readable)**:
CMPT Course numbers:
Description of the issue (details can help! for example is this a new access card, when did it last work, how does the reader respond, and so on):
** IF you can read the number - many are worn off. It's a 5 or 4 digit number on your card, not the long number, just the short one. If it is unreadable, report without it. But if the problem involves confusion about what access card you have, you may need to visit Campus Security for them to scan the card.
Getting an access card/fob
We recommend all CSIL users obtain their access cards on Burnaby campus. Keep your card if you plan on taking CMPT courses in future semesters. Access is automatically renewed in subsequent semesters when CMPT courses are taken.
If you don't already have an access card/fob, visit the SFU Access Control Office on or after the third business day following your registration into any CMPT course. When you pick up your access card, you'll have to show your SFU student identification and pay a fee (only debit/credit, NO cash payments). See the answer to "Where can I get my access card" on this page.
All students registered in any CMPT course (including the courses offered at Surrey campus and Vancouver campus) have been granted access to both CSIL at Burnaby and CSIL at Surrey. Please follow the instructions above to get a Burnaby campus access card. If you already have an access card from SFU Access Control Office on Burnaby campus, it should work for you automatically.
CMPT Majors/SoSy/Minors: if you are in one of these programs but not enrolled in any CMPT course for the current semester, you are still granted access to CSIL at both campuses. Please wait a few days after the semester starts for the SFU Safety & Risk Services (SRS) to update your access.
(optional, not recommended) If you plan to get an access card on Surrey Campus:
(Note that we recommend all CMPT students obtain their access cards in Burnaby.) Please visit the Security Desk located at the top of the stairs leading to the Mezzanine of SFU Surrey campus. Security services are available 24 hours a day; however, access to building SRYE is restricted to 7:00am to 6:00pm without an access card.
Lists of registered students requiring access cards are generated for Surrey at the same time as for Burnaby, so the same waiting period after registration applies. The Surrey access cards are currently not charged for, though this may change in the future. Please note that the Surrey cards are not compatible with doors of CSIL at Burnaby.
Where can I get my access card?
Burnaby Campus:
Please visit the Access Control Office, which is located in the room 1300 of Discovery 1 in Discovery park. It is a short walk from the ASB; follow the red dots on this map:
Surrey Campus:
Please visit the Security Desk located in the Mezzanine next to the main stairs. Please allow 24-48 hours for your new card to be activated in SRYE.
What if I already have an access card?
If you already have an access card, it will automatically be updated to allow you in to CSIL each semester you are registered for a CMPT course.
Please allow 24 hours including one full work day for your access card to be re-activated before you contact helpdesk.
I have an access card from another SFU department. Do I still need a separate card to access CSIL?
Burnaby and Surrey campuses use different cards, but in general the cards on each campus will work for any department that arranges appropriate access via campus security.
If you have a card properly registered in your name, CSIL access should be added automatically after you enroll in a CMPT course - provided it is compatible with our security system.
If this does not appear to have happened, it is likely that you were put on the list to pick up a new card. You can contact campus security to ask them to transfer the access to your old card, or contact helpdesk.
I'm a Graduate student / TA / Sessional / CMPT Major / CMPT Minor, how do I get access?
New Computing Science Graduate students:
We send a list to Access Control before the semester start and update it regularly.
You can proceed to Access Control to pick up your access card, with ID.
The card grants you access to CSIL, some common areas in TASC1, and your supervisor's research lab if we were able to identify that.
If you have door access issues, please email helpdesk
with your student information, a clear description of the issue, whether or not you have a card already, what lab you need access to, etc.
For access to a research lab, we (helpdesk) need a professor's approval/request.
If you are a new TA or a sessional instructor for a CMPT course and do not have CSIL access, contact the administrative staff person that provided the TA contract or email helpdesk.
If you are an active CMPT major or minor, you are still granted access. Please wait a few days after the semester starts for the system to update. If you have an access issue, email helpdesk.
I'm an undergrad student working in a CS research lab; how do I get access to the lab?
Your supervising professor should email helpdesk
with the following pieces of information:
your name and student number:
your SFU Computing ID:
your access card/fob number (if readable):
the research lab you will be working in:
the expiry date for your access:
I am taking CMPT courses at Burnaby campus, may I access CSIL@Surrey?
Yes!
If you have an access card issued by the SFU Access Control Office on Burnaby campus, you are granted access to CSIL@Surrey automatically.
If you only have a card issued by Surrey Security: this card allows access to CSIL@Surrey, but it won't allow you access to CSIL@Burnaby. So, please get a card issued by the SFU Access Control Office on Burnaby campus and ask them to transfer the rights from the Surrey card to your Burnaby one.
I am taking my first CMPT course and I don't plan to take any more; do I need a CSIL access card?
YES.
To attend labs and to take full advantage of CSIL resources, you must have a valid CSIL access card. Remember our policy: "No valid CS access card, no access, no exceptions."
Besides, this card may be used for accessing other departments' facilities since many departments are using the same door security system.
Problems
When the access card is lost or stolen
if this access card was from Burnaby campus:
Report it at the Security and Information Centre where an incident report (IR) will be generated and you’ll be provided with an IR number on a card. To replace the card, take the IR number and picture ID to the Access Control Office in person. You will need to pay replacement fees (only debit/credit, NO cash payments).
if this access card was from Surrey campus:
Report it at the Surrey Security desk.
My access card worked properly before and now it doesn't?
This will happen if you are no longer enrolled in any CMPT course.
If that is not the case please email helpdesk,
along with your student number and the access card number, if you can read it (many are worn off), and describe what has happened.
If you also use this card to access labs in other departments, please let us know the details.
My card allows me to use another department's labs but not CSIL - and I am taking courses from both departments. What should I do?
Sometimes, granting access to one department's labs causes the loss of access to another department's labs; e.g., it has happened to students who are taking both ENSC and CMPT courses.
If this happens to you, please send an email to helpdesk, in which you should:
- provide a full list of the courses you are taking for current semester
- specify the names of all the labs (from different departments) you should have access to
Warnings:
Can I use my friend's card or lend them mine?
No!
You and your friend could lose your access to the labs as a consequence, this violates SFU policy.
Note that before an access card is issued you sign an agreement:
To only use the access card for yourself.
The access card remains the property of SFU.
You will not pass the card to another person.
You will return the card when you no longer require its use.
If your access card is found in another person's possession it will be confiscated by SFU Security.
If you could not find answers to your questions here, please email helpdesk.
Last updated @ 2024.11.08