All,
I'm sorry to see the frustration over the slow response
time from Zimbra sales. We recently changed the process of renewals
from a single source to a multi regional coverage model that allows our
customers to deal with sales representatives that manage their specific
region. In that process we have had to train a few new people on the
process of renewals and you may have received a new sales rep. I
believe we are beyond the transition period and our reps are in a much
better position to take your renewal orders in a more timely manner. In
addition, our reps are well versed to talk about new product features
of Zimbra and our road-map going forward. If at any time you need to
expedite an issue or have a question, please feel free to email me or
call me at the numbers provided.
Once again, I'm sorry for the delays you have experienced.
Best Regards,
Neil J Ringers
Director Americas
Zimbra
a VMware company
770-804-8686 (w)
678-517-8979 (c)
nringers@vmware.comNeil J Ringers
Director Americas
Zimbra
a VMware company
770-804-8686 (w)
678-517-8979 (c)
nringers@vmware.com