Re: Upgrade To 5.0.18

[Tim Ross <tross@calpoly.edu>]

We are currently on 5.0.16 and have had similar experiences to what Dan describes.  We have seen the most problems with our administration group also.  Their group tends to run Outlook with ZCO for email (most are still using 5.0.12 ZCO, as we didn't see much in the way of performance improvements in the 5.0.16 ZCO in our testing) and Zimbra web client for calendar.  They tend to have both running at the same time, which we are starting to believe is leading to a lot of the odd calendar behavior they experience.  They have had meetings appear, then disappear shortly thereafter.  They have had meetings that show up on some attendees' calendars, but not others (some of these had to do with permissions, but not all).  They've canceled meetings, and the meeting does not disappear from several of the attendees calendars, even with the cancellation notice email sitting in their Inbox.  We have another group on campus that set up their users with Outlook IMAP (no connector) for those users who just couldn't get away from Outlook.  They have had almost no random calendar behavior like the administration group.  Unfortunately, the odd calendar behavior in our administration group has been so random that we have not been able to reproduce the problems in testing in order to pinpoint a problem to create a Bugzilla bug for.  We are theorizing that a number of the issues are linked to having the ZCO and ZWC running at the same time and their competing sync calls causing problems.

We would certainly be interested to hear from groups that have upgraded to 5.0.18 as to how the ZCO sync speeds compare to 5.0.16.  We would also love any feedback from groups who have found any solutions to odd calendar behavior they have experienced, and if upgrading to 5.0.18 seemed to resolve some issues.

Thanks,

Tim Ross
Application Administrator
Cal Poly State University
San Luis Obispo


----- Original Message -----
From: "Daniel A. Ramaley" <daniel.ramaley@drake.edu>
To: zimbra-hied-admins@sfu.ca
Sent: Wednesday, July 22, 2009 6:34:53 AM GMT -08:00 US/Canada Pacific
Subject: Re: Upgrade To 5.0.18

Thanks for the detailed response.

Most of the problems here have to do with shared calendars. If someone 
uses the web client to add an event to a shared calendar, ZCO users 
won't see it. And if a ZCO user adds an event, it doesn't show up in 
the web client. We've also had issues with calendar events just 
disappearing (seemingly at random), but that seems to be regardless of 
the client.

Unfortunately, the users most likely to be using shared calendars and 
seeing the issues are in the administration. Zimbra gets a bad 
reputation on campus when the President or Provost and their team of 
assistants don't see it working correctly. We're working on it though.

On 2009-07-21 at 16:44:58, David Emmerich wrote:
>We are in the midst of migrating 1000 people from Exchange to Zimbra. 
> Many of them are continuing to use Outlook.  We have run into several
> machines on the older connectors that just plain wouldn't install if
> the machine was spyware-ridden.  Of course, it's good to get those
> out of the woodwork and cleaned up, but we are having a much better
> experience with the installation of the newest connector. 
> Additionally, two major features that were not available before were
> the local Rules and Alerts and the Out of Office assistant.  These
> are now available with the new connector, making it a much more
> complete Outlook client.  Additionally, from the experience I am
> finding from our migration team, the entire migration experience is
> just faster from using the new pst import wizard to using the newest
> connector.
>
>I'm not sure what calendar issue's you are having, but it doesn't seem
> like we are having too many here.  Our biggest issue has been getting
> shares into the Outlook client.  I wish they could accept a share
> request in Outlook and it would automatically add it.  That just
> isn't there yet.  But, since we are basically hand-holding every
> person in this migration it gives our migration team a chance to
> explain a new process for calendar sharing.  When they are all set
> up, though, they are typically in good shape.  Of course, we haven't
> hit our largest/biggest calendar users yet, which would be
> administration.  We are just about to finish up our School of
> Business, though, and they seem mostly satisfied.
>
>I guess the marked improvement is definitely from where we started,
> with the 5.0.12 connector, then moving to 5.0.13, and then 5.0.16.2. 
> New features and just some software enhancements seem to have helped.
>
>David Emmerich
>Network Specialist II - ITS Systems Administration
>Eastern Illinois University
>
>----- Original Message -----
>From: "Daniel A. Ramaley" <daniel.ramaley@drake.edu>
>To: zimbra-hied-admins@sfu.ca
>Sent: Tuesday, July 21, 2009 4:28:41 PM GMT -06:00 US/Canada Central
>Subject: Re: Upgrade To 5.0.18
>
>On 2009-07-21 at 13:44:12, David Emmerich wrote:
>>Just as a side note, if anyone is using the Outlook connector, the
>> 5.0.18 version seems to work much better than the previous versions.
>
>Would you mind expanding on that note? We are on 5.0.16 but have a
> whole list of problems with ZCO users, especially with the calendar.
> What sort of issues were fixed for you?
>
>----------------------------------------------------------------------
>-- Dan Ramaley                            Dial Center 118, Drake
> University Network Programmer/Analyst             2407 Carpenter Ave
>+1 515 271-4540                        Des Moines IA 50311 USA

-- 
------------------------------------------------------------------------
Dan Ramaley                            Dial Center 118, Drake University
Network Programmer/Analyst             2407 Carpenter Ave
+1 515 271-4540                        Des Moines IA 50311 USA