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We're here to help you with your ID card, tuition payment, enrolling in courses and more. Check out which team you should connect with for assistance. 

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Phone/LiveHelp

Email: reginfo@sfu.ca
Phone: 778 782 6930
Fax: 778 782 4969

Phones/LiveHelp hours of operation

Registrar & Information Services

  • For all general Inquiries
10 AM - 12:30 PM; 1:30 - 3:30 PM

Financial Aid and Awards

  • For all inquiries related to scholarships, awards,
    work study, bursaries and student loans
10 AM - 12:30 PM; 1:30 - 3:30 PM

Undergraduate Admissions

  • For inquiries related to your application to SFU
Wednesdays, 10:30 AM - 12:30 PM*

Undergraduate Records

  • For current students and alumni
  • For inquiries related to your student record
    and official documentation
Mondays, 1:30 - 3:30 PM
Tuesdays, 1:30 - 3:30 PM
Wednesdays, 10:00 AM - 12:00 PM
Thursdays, 10:00 AM - 12:00 PM
Fridays, 10:00 AM - 12:00 PM

*Applicants can also submit their admission questions online using the Future Students portal.

Contact Registrar and Information Services via LiveHelp for quick questions regarding goSFU, enrolment, academic dates and deadlines, tuition, University policies and regulations, transcript requests, SFU ID cards, form completion and custom letters. Sign in using your SFU computing ID through a secure connection.

Visit us in-person

Please note that the Registrar and Information Services offices will be closed on all General Holidays.

Burnaby campus

Hours of operation

Monday to Thursday: 9 AM - 4 PM
Friday: 10 AM - 4 PM

Thursday April 24: 9 AM – 8 PM

Surrey campus

location_on Address

Mezzanine (top of the entrance staircase)
250 - 13450 – 102nd Avenue
Surrey, B.C.  V3T 0A3

Hours of operation

Monday to Thursday: 9 AM - 4 PM
Friday: 10 AM – 4 PM

Vancouver campus

location_on Address

1100 Harbour Centre, Vancouver
Harbour Centre
515 West Hastings Street
Vancouver, B.C.  V6B 5K3

Hours of operation

Monday to Thursday: 10 AM - 5 PM*
Friday: 10 AM - 4 PM