Contact Us
GIScience Labs support staff
Justin Song
Instructional & Administrative Technology Manager
e-mail: jdsong@sfu.ca
Office Hours: Monday-Friday 8:00-12:00, 13:00 - 16:00
John Ng
Research Technology Manager
e-mail: johnn@sfu.ca
Office Hours: Monday-Friday 8:30-12:00, 13:00 - 16:30
ITS enterprise support (issues with enterprise hardware and software; e.g., issue with VPN, issues with WiFi, issues with MFA, etc.)
Help ticket requests are monitored between 8 am to 6 pm, Monday to Friday.
If the matter is urgent, call the IT Service Desk at 778 782 8888. ITS call support hours are Monday to Friday, 8 am to 7 pm.
SFU Security (concerns about your health and safety)
Tel: 778-782-4500
For major emergencies, call 9-1-1