We recognize that technological disruptions during final assignments and exams can be stressful and challenging. Instructors are aware of the issues and are implementing accommodations to support assessment completion. 

Managing Canvas Disruptions During Exams

• Keep instructor or teaching assistant contact information accessible so you can quickly reach out if you experience issues during the exam. Be sure to connect with your instructor or teaching assistant prior to any exam or assignment deadline to discuss any concerns you may have and ensure you know what to do in case of a disruption.

• For longer responses, write your answers in a word document and then paste them into Canvas when complete. This can prevent the loss of your responses if you lose access to the exam.

• Access the exam early to troubleshoot any potential issues.

• Use a wired connection if possible or ensure a stable WiFi connection. Close unnecessary applications and browser tabs to reduce strain on your system.

Instructors and teaching assistants are an essential part of the student experience. Your efforts to support the student academic journey throughout this period are appreciated. Given the current challenges with Canvas, it is more important than ever to clearly communicate with and ensure students understand what to do in the event of a technological disruption prior to any exam.

Managing Canvas Disruptions During Exams

• Be available during the exam for any significant issues that arise.

• Clearly communicate who students should contact and how to reach them. 

• Prepare an alternative communication plan that can be shared through a platform other than Canvas.

• Have a backup submission plan ready in case students experience issues submitting their final exam. 

Setting Up Your Exam in Canvas 

• Add extra time to Canvas exams (at least 20% more) to allow students to re-enter the exam if they encounter issues.

• Consider a larger time window for exam availability if possible (e.g., 24 hours).

• Consider allowing additional attempts—even one extra attempt can make a difference for students who face disruptions. 

• If academic integrity is a concern, consider using question banks or question groups. Note that subsequent attempts may present different questions or the same questions in a different order.

• Limit the number of questions per page to ensure Canvas saves responses as students move to the next page, so they don’t lose many responses if they need to re-enter.

There is always some risk present when high-stakes assessments rely on a Learning Management System or any technology. We encourage the consideration of this as you plan for your midterms and final exams and the Centre for Educational Excellence is always happy to consult on alternative forms of assessment and if they may be appropriate for your course. To request a consult, visit their Connect with Us page.