Uses case studies to reinforce techniques for problem identification, data collection, strategic analysis, aligning objectives, establishing key requirements, determining scope, presenting recommendations and developing time and material estimation for initiatives. Provides the tools and techniques that are important in relationship management and serving in the role as a trusted advisor for an organization.

The support of business solutions through Client Server Architecture (CSA), Service Oriented Architecture (SOA) and cloud computing is introduced. These architectures are contrasted with a management perspective in different industries and technical environments. Business perspectives on system development methodologies including traditional, agile and hybrid methods are discussed. Transforming organizations by aligning technical infrastructure with strategic directives is considered in the overall context of service design.

As digital technologies advance, an organization’s ability to innovate will be key to delivering value through technological change. Key skills supporting this innovation include identifying opportunities, assessing their net impact and, if potential is identified, initiating and managing positive organizational change. A focus will be placed on developing creativity skills, supported with feedback and critical assessment skills, in a team environment. Models for managing change within organizations will be examined to identify important factors impacting change within organizations. These skills should develop your ability to positively contribute to organizational change.