| SAS Companion for the OS/390 Environment |
Support for the SAS System is shared by SAS Institute and your installation
or site. The Institute provides maintenance for the software; the SAS Installation
Coordinator, SAS Support Consultant, and the SAS Training Coordinator for
your site are responsible for providing you with direct user support.
- The SAS Installation Coordinator receives all
shipments and correspondence and distributes them to the appropriate personnel
at your site.
- The SAS Support Consultant is a knowledgeable
SAS user who supports the other SAS users at your site. The SAS Technical
Support Division is available to assist your SAS Support Consultant with problems
that you encounter.
- The SAS Training Coordinator works with the SAS
Education and Training Division to arrange training classes for SAS users.
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| Working with Your SAS Support Consultant |
At your site, one or more SAS Support Consultants have
been designated as the first point of contact for SAS users who need help
resolving problems.
If the SAS Support Consultant is unable to resolve your
problem, then he or she will contact the SAS Technical Support Division for
you. In order to provide the most efficient service possible, the Institute
asks that you do not contact Technical Support directly.
The SAS Technical Support Division
can assist with suspected
internal errors in the SAS System and with possible system incompatibilities.
It can also help answer questions about SAS statement syntax, general logic
problems, and procedures and their output. However, the Technical Support
Division cannot assist with special-interest applications, with writing user
programs, or with teaching new users. It is also unable to provide support
for general statistical methodology or for the design of experiments.
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| Generating a System Dump for SAS Technical Support |
Follow
these steps to generate a system dump that can be interpreted by SAS Technical
Support:
- Disable ABEND-AID or any other dump formatting
system before generating the dump.
- Allocate the DDname SYSUDUMP to an appropriate
SYSOUT class, using either a TSO ALLOC command or the SUSUDUMP DD card in
the cataloged procedure provided by SAS software.
- Specify the following options at SAS invocation:
NOSTAE, DUMPPROL, SOURCE, SOURCE2, NOTES, MPRINT, and SYMBOLGEN.
When the dump is produced, copy the dump file and any other
output to a standard label machine-readable medium for shipment to SAS.
Copyright 1999 by SAS Institute Inc., Cary, NC, USA. All rights reserved.
