SAS Companion for the CMS Environment

Support for the SAS System

Support for the SAS System is shared by SAS Institute and your installation or site. The Institute provides maintenance for the software; one or more SAS Support Consultants at your site are responsible for providing you with direct user support.

SAS Support Consultants are knowledgeable SAS users who support the other users at your site. The SAS Technical Support Division is available to assist your SAS Support Consultant with problems that you encounter.

Working with Your SAS Support Consultant

At each site, one or more SAS Support Consultants have been designated as the "first point of contact" for SAS users who need help in resolving problems.

If the SAS Support Consultant is unable to resolve your problem, then he or she will contact the SAS Technical Support Division for you. If a SAS Support Consultant is unavailable, then you are welcome to contact SAS Technical Support directly.

SAS Technical Support

The SAS Technical Support Division can assist with suspected internal errors in SAS and with possible system incompatibilities. It can also answer questions about SAS statement syntax, general logic problems, and procedures and their output. However, the Technical Support Division cannot assist with special-interest applications, with writing user programs, or with teaching new users. It is also unable to provide support for general statistical methodology or for the design of experiments.

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