Karen Smith is currently a Ph.D. student in the Faculty of Information Studies and Knowledge Media Design Institute at the University of Toronto. She holds an M.A. in Communication from Simon Fraser University. Previously, she worked as a Netcorps Intern in The Philippines with a non-governmental organization focused on the migrant workers sector, and with a media outreach program addressing HIV and AIDS issues. Karen has also worked for a major online banking site in a content management role. Karen’s research interests lie in applications of technology for social inclusion. She was a member of the ATIC lab from 2004-2006, during which time she conducted research about the use of an internet terminal in a clinic waiting room.