Simon Fraser University
Engaging the World

Canvas Support

Canvas Support / Report a Canvas Outage or Performance issue

Report a Canvas Outage or Performance issue

If you're experiencing issues with Canvas, use this form to let us know. Your reports help us better understand and address problems. Please note: we won’t send replies to these reports. If you need assistance and require a response, visit Canvas Contacts for support options.

Enter your full name
Enter your email address
What date/time did the issue occur?
What page were you trying to load in Canvas? Please provide the full web address (URL), if possible.
Describe the issue in as much detail as you can. For example — how long did it take for the page to load, or what error message did you see?

 
The total size of uploaded attachments can be no larger than 15MB
The information on this form is collected under the authority of the University Act (R.S.B.C. 1996, c.468). It is related directly to and needed by the University for the purposes of collecting information to assist in addressing concerns with Canvas system performance. If your name and email address is included in your response, it may be used only to follow-up on reported issues if the Canvas support needs additional details about your report. If you have any questions about the collection and use of this information please contact the Associate Director, Learning and Community Systems, Mike Stanger at mstanger@sfu.ca.