Re: Customer can not attach email......

["Thom O'Connor" <thom@zimbra.com>]

Hi Steve,

Sorry to see the problem here.
Is this problem only happening on IE7? It looks like it is the following bug, fixed in 8.0 and affecting only IE7:

In New compose window while click on Inbox of 'Attach File(s)' dialog it shows error as "Unable to parse the search query"
https://bugzilla.zimbra.com/show_bug.cgi?id=54777
Fixed: 8.0
Note: Issue is observed in IE7 browser only.

Please let us know, thanks.

Sincerely,
-thom

----- Original Message -----
> From: "Steve Elliott" <selliott@kennesaw.edu>
> To: zimbra-hied-admins@sfu.ca
> Sent: Wednesday, October 2, 2013 8:36:39 AM
> Subject: Customer can not attach email......
> 
> Using: Zimbra 7.1.1 NE
> 
> Unless one shuts off the option to "compose in new window" the customer can
> not attach an email to a new email.
> 
> Query_Parse_Error is what I can see and that is at the client side.   Found
> only one instance on this in the zimbra forums but no answer was given on
> how to resolve it.  I also did a restore of the customers account and it
> also possesses that issue.
> 
> Any suggestions?
> 
> Regards,
> Steve Elliott
> System Support Specialist IV
> Kennesaw State University
>