Re: 6.0.4 upgrade done

["David P Emmerich" <dpemmerich@eiu.edu>]

We went from 5.0.18 to 6.0.4 and had a few issue's. Zimbra support really 
helped a ton though, so if you're from zimbra reading this, thanks for the 
awesome support last night!

We hit a bug where if you have any lines with postfix_version in 
/opt/zimbra/conf/localconfig.xml it will cause upgrade issue's.  You have to 
remove all instances of those lines, and the key lines before and after it, 
before upgrading.  We also had a small issue where it couldn't find our 
license file, for some reason. So make sure the license is in 
/opt/zimbra/conf before upgrading.  Lastly, we hit an issue with our ssl 
certs getting wiped, not sure what happened there, but zmmailboxd wouldn't 
start after the upgrade completed.  Make sure you back up 
/opt/zimbra/jetty/etc/keystore, /opt/zimbra/conf/*.crt and *key, 
~/conf/ca/ca.* and the /opt/zimbra/ssl directory.  I'm not sure why this 
time around we lost our certs, we didn't have any issue's going from 5.0.13 
to 5.0.18, but support helped a ton getting us back going, and in recreating 
our certs to the right format from some old cert files I had when we were 
still on 4.5.*.

Other than those, the upgrade went well. Won't know for a few days if there 
are any other user issue's since we are off until next week.

Again, kudos to zimbra support fo quick help, especially at 2am :)


----- Original Message -----
From: Tom Golson <tgolson@tamu.edu>
To: zimbra-hied-admins <zimbra-hied-admins@sfu.ca>
Sent: Wed Dec 30 10:17:49 2009
Subject: Re: 6.0.4 upgrade done

Hi Rich,
	This was from a 5.0.x version?  If so, this seems _very_ promising!
Either way, from what version did you upgrade to 6.0.4?

--
Tom Golson
Texas A&M University



On 12/30/09 10:04 AM, Rich Graves wrote:
> So, we did the 6.0.4 upgrade for our 3000 users on December 19th. At the 
> same time, I upgraded from RHEL 4.8 to RHEL 5.4.
>
> So far, so good. While we won't really know until students return next 
> Monday, CPU/RAM/IO utilization appears about the same.
>
> Anticipated annoyances:
>
>  - Child accounts are unavailable until at least 6.0.5. We went back to 
> the earlier solutions they disliked: Shared passwords/multiple browsers 
> for resource accounts, and shared folders/personas for email and 
> calendars. Help desk is unwilling to read up on the new 
> delegation/forwarding features intended to address boss/secretary 
> relationships.
>
>  - The new IM status bar takes up too much space, so we've turned IM off 
> in the default CoS and enabled it only for people who were actively using 
> webmail IM under 5.x
>
>  - About a dozen of our 90-some Outlook users with very large mailboxes 
> had badly corrupted profiles that needed to be rebuilt. This sometimes 
> happened during minor 5.x upgrades too. Or during normal operation, so I'm 
> not blaming the upgrade.
>
> Things we hadn't counted on:
>
>  - One user has lost admin rights to half of her shared calendars in 
> Zimbra web client, even though zmmailbox and her own Preferences->Sharing 
> show the admin rights correctly. Support case 00047690.
>
>  - For a handful of Outlook users, GAL entries were duplicated. Manually 
> forcing a GAL sync resolved the problem.
>
>  - Filter rules now apply to POP/IMAP mail fetched from accounts specified 
> in Preferences->Mail->Accounts. To keep POPped mail in the intended 
> download folder, it might be necessary to define a rule
>
>  - About 10 people (more than expected) were using the obscure ". 1" 
> keyboard shortcuts feature described at 
> http://testzimbra.com/zimbra/help/en_US/advanced/Userspecific/Using_Shortcuts_to_navigate.htm. 
> The custom folder shortcuts feature was removed in 6.0, superseded by a 
> generic "mm" shortcut. Use Control-Q to get a context-sensitive list of 
> the latest shortcuts. There is an RFE to restore the old feature. 
> http://www.zimbra.com/forums/users/32544-assign-numeric-shortcuts-6-a.html
>
>  - While several users (and our tests) are working, a couple users with 
> MacOS Leopard are failing to connect with iCal. Error: "HTTP/1.1 400 Bad 
> Request" to operation CalDAVAccountRefreshQueuableOperation
>
>  - The Yahoo Emoticons zimlet has created in some users an expectation of 
> WYSIWYG smilies. They get an email from a GMail user with embedded smilies 
> and don't understand why the same thing doesn't work with Zimbra. (GMail 
> embeds smiley GIFs.)